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Resort highlights

Ski-to-door

Activities:

Skiing Pool Table Ping-Pong
Show map InterContinental Mzaar Lebanon Mountain Resort & Spa

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Newest reviews for InterContinental Mzaar Lebanon Mountain Resort & Spa

  • Rony
      Lebanon
    August 18, 2014

    No breakfast no meals included in package

    9.2

  • Yamen
      Lebanon
    July 16, 2014

    the terrace and garden area are amazing, so many options for dining

    pool was too small and has no sun-roof, probably would be better to have an outdoor pool for the summer

    8.8

  • Rami
      Bahrain
    July 6, 2014

    convenient location

    bad atmosphere un-friendly staff less than average room quality no personal experience

    3.3

  • Antoine
      Lebanon
    July 1, 2014

    Ambience

    Poor room amenities. No tooth brush. food in all outlets no up to the standards slow service in all outlets

    6.3

  • Assaad
      United Arab Emirates
    June 27, 2014

    We went last June and it was summer season, the weather was perfect, the service was excellent.

    Everything was very expensive, normally the valet parking should be for free for five star hotel if you are staying there but they take your car and get surprised on the check out with 13$ parking bill for one night. That among other schemes to rip their customers off.

    8.8

  • Tarek
      Lebanon
    April 11, 2014

    The receptionist called rita was a great host and a great face to recieve people. Congrates

    Breakfast staff and variety of food , plus chauffage shutoff in the morning, unacceptable.

    7.1

  • Yasser
      United Arab Emirates
    April 2, 2014

    I loved the property, from location, design, facilities...etc Hotel staff were fantastic, helpful and highly trained professionals Special thanks to Rita in front office for a WOW hospitality service, special thanks to the Chef "dont know his name" as I had the best Lebanese food there while my expectation was far lower, great food! Also special thanks to Ammar "Restaurant Captain" for his great service during breakfast All over, very impressive experience and rare to find nowadays in 5 stars hotels . I will go back and I highly recommend such WOW experience for other users To sum it all, FANTASTIC experience!

    Hotel was almost empty, season is not really good and I haven't seen other guests but my family Maybe running very special packages might attract guests and increase occupancy even if there is no snow! Food for thought?

    10

  • Johny
      Lebanon
    March 26, 2014

    Friendly staff, good restaurants options.spacious rooms.

    The mattress and pillow, not too comfortable.

    8.8

  • Carlos
      Lebanon
    March 24, 2014

    Tho hotel was having a special offer during my stay (B & B + Dinner) @ 165 USD + VAT. while I paid 240 USD for bed only. I don't know why this offer was not mentioned on booking.com

    5

  • Dany
      Saudi Arabia
    March 23, 2014

    I didn t like the price booked from booking.com were too much expensive comparing if we booked directly with the hotel there was offer i.e room + diner + breakfast including vat 185 $ Whereby I paid 280 $ per room only sorry this is not acceptible

    5

  • Hania
      Lebanon
    March 20, 2014

    everything was great

    8.3

  • Anonymous
      Jordan
    February 19, 2014

    Facilities (Other than front desk) staff helpful and friendly

    (Desk)Staff incredibly unhelpful, at times rude, and made promises that were not kept. Customer service skills very lacking. Lots of people loudly complaining at the front desk at varying points during my stay.

    5.4

  • Anonymous
      United Arab Emirates
    January 11, 2014

    The location amd thats all

    Over priced. Old. Not 5 star. Poor staff and never again

    5.4

  • Elis
      Lebanon
    January 10, 2014

    everything was perfect

    10

  • Mohamad
      Saudi Arabia
    January 10, 2014

    The location is excellent with easy access to main ski attractions and direct access form the hotel to the Ski Slope. Facilities is great from entertainment to sports and Spa and Cinema..etc, You can really enjoy your stay inside the hotel. I have booked a premium room with balcony, and the view was amazing.

    9.2

  • Sara
      Lebanon
    January 10, 2014

    This stay was a surprise for my husband in celebration of his Birthday .. it sure was a great experience for both of us. The great thing about it is the various activities and facilities found in the hotel that really made our stay fun because unlucky us the slopes were closed because of slight snow. I also pre-ordered a heart shaped cake for dinner and was just on time and delicious. The hospitality was excellent from all staff. Everyone just made sure we are happy and comfortable. The room was very clean , comfy , and warm. Surely will visit again.

    9.6

  • Heike
      Egypt
    January 9, 2014

    The location directly at the ski slope and facilities like a big swimming pool, bowling alley and movie theater...

    Some facilities were - although room prices are fairly high - not included such as high-speed WiFi (only some hours of very low-speed WiFi are), the jacuzzi in the spa area. Also, one should be able to move between the spa and swimming pool without having to cross two storeys and walking through public areas in your bath robe.

    8.8

  • Marc
      Lebanon
    December 28, 2013

    Housekeeping and F&B Staff was very caring and reactive

    Extremely hot in the rooms and no way to modify unless we open the window during the night, impossible with ice cold weather outside. Old and tired rooms Front office staff, especially the manager or supervisor not caring and poor guest relation

    5.4

  • Audrey
      Lebanon
    December 27, 2013

    Friendly staff. Great location at the bottom of the hill.

    The food is not the food of a 5 star hotel. very disappointing. We were looking everywhere in the village to find another option. Our bath was leaking everywhere in the bathroom, quite disrupting for 500$/night room.

    9.2

  • Oussama
      Lebanon
    November 20, 2013

    everithing is good

    8.8

  • Madame
      France
    November 9, 2013

    We enjoyed our stay a lot & shall definately be back again. The view from our suite was spectacular. The staff were very helpful & efficient. The food, Excellent quality.

    All was perfect!

    10

  • Rashid
      Lebanon
    October 17, 2013

    The garden, the breakfast, and the weather on that day.

    We booked a Superior Queen Room with the following description: "Offering a view of the mountains, the pool and the garden, this air-conditioned room includes a wardrobe, a minibar and an en-suite bathroom." but instead we were offered a room with mountain and road view. We contacted the reception about the issue who in turn transferred us to the front desk manager. He tried to convince us that we booked a room with a mountain OR garden view while it clearly says AND, so he gave us the road view because we did not specify which we wanted. We explained to him that it says garden AND mountain view, thus it does not need to be more specific, and on top of that there was ongoing construction works on the road and the adjacent room, but the manager sounded surprised and sarcastic when he heard about it, as if he did not know what was going on in and around his hotel. After insisting on changing the room, they gave us the original room which we had booked and which was available. On second hand, the noise from hall can be heard all over the hotel, you can hear clearly the adjacent room activities because the rooms are separated by a wooden door, the smell of the breakfast reaches the rooms, and the housekeeping staff knock on the doors and try to open them when guests are inside.

    6.3

  • Anonymous
      Lebanon
    October 9, 2013

    Quite and relaxing

    Food was too expensive

    9.6

  • Vicken
      Lebanon
    October 1, 2013

    -The indoor pool -The breakfast

    -rooms need refurbishment. They are old. -Parking very expensive.

    7.1

  • Anonymous
      United Arab Emirates
    September 24, 2013

    Front Office Manager (M. Nasrieddine) Lobby Cafe

    9.6

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