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Ras El Ein Street, Ras El Ein, 1800 Baalbeck, Lebanon – Show map
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2 properties in Baalbeck
Including hotels, apartments, villas and more.
27 verified reviews
They speak your language
Kanaan Group's staff speaks: French, English, Arabic
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Grounds, Terrace, Sun Deck
Food & Drink
Restaurant, Bar, Breakfast in the Room, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Grocery Deliveries, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Suit Press, Meeting/Banquet Facilities, Fax/Photocopying, Souvenir/Gift Shop, Honeymoon Suite
Newspapers, Safe, Chapel/Shrine, Shops (on site), Convenience Store (on site), Non-smoking Rooms, Family Rooms, Elevator, Soundproof Rooms, Heating, Air Conditioning, Designated Smoking Area
French, English, Arabic
From 1:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 14 years stay free of charge when using existing beds.
One child under 3 years stays free of charge in a crib.
One older child or adult is charged USD 20 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 27 reviews
Value for money
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The Staff were brilliant, immediately put us at ease about being in Baalbek (Brit Govt advised against going!) Staff organised guide (Ali) for visiting Temples. Breakfast was great
Not fault of Hotel but road nearby seemed to be used as car racing drag at night! Lots of car horns & screeching tyres
1- We reached the hotel after long trip and there was no water in the washrooms, the staff kept on promising that the water will come back in 2 minutes, but it took few hours. 2- The water smell bad and has a dark color. 3- Smelly towels. 4- The rooms smells awful, it smell as if the drainage system is blocked! 5- The room was very small, and has no design, it feels that someone just picked any furniture and any blankets with any colors, any tv screen with whatever cables hanging around, just anything with anything! 6- The safe box was not working, and when I checked with the reception, they said that all the safes in the hotel are not working and there is nothing they can do about it! so we had to carry our valuable belongings wherever we go!! 7- The phone cable had no clip, it was just pushed to the wall, so it kept on disconnecting while using the phone. 8- There was bees flying inside the lobby area, and my 2 years old child got stung in the hand, which was extremely bad. The hotel staff did not apologize or even show any reaction!!! 9- The neighborhood didn't seem safe at all from the evening onward, as lots of young guys were rooming and playing with their cars, causing noise and problems around. I strongly do not recommend this hotel.
The location Helpful staff Friendly staff Good sleep
Poor electricity and water but it is the whole Lebanon problem Poor air conditioning Untrained room service staff I mean the cleaning staff no facilities in the hotel only fair restaurant
+Wifi +AC +Location +Service +Food in the night came to us +Great room service
Water was not hot during the first night. But it was quickly fixed so that was good.
I cant tell.
1- breakfast is poor. 2- reception staff is bad. 3-we have reserved an apartment with two rooms two beds each and we got one room with 4 beds. so the maid and the baby slept with us! 4-the electricity is down every couple of hours and every time you have to turn the AC on. so we waked up in the night three times to turn it on !! but the worst thing was: the most important thing in hotels is the crew. We had a problem with them and they shouted on us and cursed god and fired us from the hotel !!! whatever the reason is, I believe they have to be good with us. we are the clients. then we discovered it is a family business and the reception guy is the son of the owner, so he didn't care. after that the father came and apologized and made it up for us.... this was a shame.
Although it's not very near to Baalbek Temple but its service is very good!
Helpful staff. Comfortable.
Convenient location. Rooms are equipped with all necessary facilities.
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