The food was terrible, you couldn't even get a decent cup of coffee in the morning. We were not expecting luxury, but at least a certain level of quality that is commensurate with the money you are paying and their claim at being a 4.5 star hotel. The AC did not work well, the Wifi was the most annoying I have experienced in a long time, continuously dropping the connection, with spotty reception around a fairly small property. To make matters worse, the AC in our "Suite" had a massive water leak at 2am in the morning, the kids woke up, a lonely technician showed up clueless and after personally assisting him with the leak, it finally stopped. The management's response was to offer me a 50% discount on that particular evening (1 night out of 3), which I thought was very cheap of such an acclaimed facility. The only reason the AC leaked was because it had not been maintained in a very long time. The filter was so badly clogged...which does wonders for the air quality in the room.
Did I mention the food was terrible, we ordered a beef satay one evening, the meat was not edible...it was quite unique...pink and well done, hard as a rock, chewy...we ended up debating amongst ourselves if it was meat or a piece of rubber
We couldn't wait to get out of the place...very unfortunate
The view from the property is nice