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Newest reviews for The Reed Boutique Hotel

  • Surendra
      India
    August 24, 2014

    Energetic & efficient manager Arun & his sense of commitment.

    Lack of power back up.No facilities for in house lunch & dinner.

    7.1

  • James
      United Kingdom
    August 10, 2014

    Arun, the manager, was absolutely first class in welcoming us and helping us move in. He advised on places of cultural interest to see including one of the most impressive temples I have ever seen - and that's having travelled around 70 countries in the world! It wasn't even mentioned in the guidebooks either! Breakfast was an option between Western and traditional Sri Lankan. Either way both comprised banquets and were really a lot better than some dinners we have had at restaurants. The style of the interior decor is awe-inspiring with echoes of traditional Sri Lankan furnishings combined with real comfort. All in all, Arun and his colleague Dumit, really made this a wonderful stay. They made every guest feel as if they were a longstanding friend or relative. Whatever you do, book this place early, as travellers are quickly finding out how special this place really is and its beauty is in its small homely size.

    9.2

  • Anonymous
      India
    August 8, 2014

    Decor. Friendly and helpfull staff.

    Location of the hotel.

    7.5

  • Yu
      China
    August 8, 2014

    I was so disappointed on the stay in Reed Boutique. I have several reasons to tell: 1. They offer airport pick up service, which is at least 1800 rs more than normally taxi service. 2. The hotel is in a dark small lane, which is a 3-floor house, I will not define it as 4 stars hotel, the opposite house were living some "dangerous" people, according to the reception guy. 3. Impossible to sleep at the night on that day we stayed, since not very far, there is a Hindu temple or area, people put on loud speaker for Hindu music till mid night. 4. Worst thing was that I don't know the reception guy was dummy or pretend to be dummy. At the early morning, we were in hurry to catch the train to Kandy; at the beginning the reception guy said our room costs 4800 rs, which I thought it is not enough to cover all the expenses. So I asked him room fee? Taxi from airport? The guy was like realizing something, and he asked, did you take highway or normal way from airport? We replied highway. Then he told us total fee will be 10380 rs. we counted with exchange rate, and agreed the price, so we paid in cash. Due to in hurry, we did not ask for receipt. Before we left, my husband thought the reception guy was cute since he help to carry the luggage from 3rd floor, we even gave him 3 brand new T-Shirts from China as gift. Unfortunately, when we are back to China, I found out the Reed Boutique has charged the room fee in my credit card before we visit Sri Lanka. But now the hotel refused to pay us back the money. We learnt from our mistake, never pay in cash without asking for receipt!

    2.5

  • Anonymous
      Maldives
    August 6, 2014

    helpful, friendly staff

    the room was not up to expectation, seemed much nicer in the pictures

    5.8

  • Martin
      United Kingdom
    August 5, 2014

    Arun and his staff made us feel very welcome and our bedrooms (we stayed twice in different rooms) were large, clean and cool with good AC. We would thoroughly recommend the hotel to anyone who wants to stay slightly outside of the centre of Colombo.

    10

  • Cheryl
      Australia
    August 4, 2014

    I liked that I was picked up from the airport without any drama. The breakfast was plentiful. The owner was attentive and aimed to please.

    I read all the reviews and booked based on the fact that there were so many positive reviews on the helpfulness of the staff. I was absolutely taken back when on my arrival I was blatantly been scammed for extra money on airport pick-up. This was resolved when I produced an email. It continued from here with other staff who were in cohorts with others. I have been travelling through Asia for 39 years and absolutely love the people and culture and have a great understanding of how the system works. Never been a problem for me. The TV didn't work, bed was lumpy and the toilet seat was broken, but I'm a seasoned traveller and these things didn't really bother me so much. P.S to the smarty pants manager who thinks he can con all, 'you never fooled me'

    6.3

  • Zihua
      China
    August 1, 2014

    Very nice hosts! Typical Sri Lanka furnitures. Big rooms and bathroom. They helped us to arrange a city trip, helped us to rent a car to the airport with a fair price. They bought delicious local foods for us as our lunch and dinner. Very fast! I will miss the young man who discussed camera with me.

    N/A

    9.2

  • Anonymous
      Italy
    August 1, 2014

    There was a problem and we had an upgrade to a nice apartment from the same property (with swimming pool on top). Arun was kind enough on supporting us.

    7.9

  • Patti
      Australia
    July 31, 2014

    It is a small hotel, like a guesthouse, quite unique. The staff were very friendly and keen to help.

    It is a little hidden away, which is good because it is off the main street, but a little difficult to find.

    7.9

  • Anonymous
      Finland
    July 31, 2014

    It was like coming into a Sri Lankan home, very welcoming, comfortable and beautiful. The staff was extremely helpful and the breakfast (typical Sri Lankan) was delicious! It's definitely not like a chain hotel, it's very authentic. We definitely recommend this hotel if you are staying in Colombo!

    It was quite far away from the center.

    8.8

  • Anonymous
      Australia
    July 25, 2014

    Good size room for two people, quiet, homely, very helpful host and good Sri Lankan food

    8.8

  • Tony
      Lebanon
    July 17, 2014

    Staff available, helpful and always smiling... I will come back.

    Nothing

    9.2

  • Tommy
      United Arab Emirates
    July 8, 2014

    The staff was very friendly and always available, Mr. Arun, the manager was particularly helpful in assisting us with our sightseeing tours of Sri Lanka. The hotel was small but clean and cheery.

    No dislikes

    7.5

  • Carmel
      Australia
    July 6, 2014

    The breakfasts were inclusive in the price and were sensational. Try the Sri Lankan breakfast. Aryun were very professional and he helped us plan our time in Colombo. The decor was interesting and beautiful. We had a very pleasant stay. Pick up from airport was convenient.

    9.2

  • Sonia
      Spain
    July 4, 2014

    Staff and breakfast

    The location is hiden...taxi spent a lot to find the place. As the bulding has many open space there was no ac in commun areas so it was really hot and humid and in that sense is no value for money yet. Very expensive for colombo. The furniture is old. The cleaniness was terrible and the smell in the room was the one of a small town in the montains with cows! Even if staff was nice this seems to me the house of someone transformed on a kind of "hotel" and I was surprised that is quoted 4 starts by booking! Is like pension o been generous like 2 starts

    3.3

  • Thiru
      China
    June 27, 2014

    Its a small hotel, which has a homely atmosphere from when you enter the place. The staff is friendly and helpful, with any needs anytime.

    9.2

  • Irina
      Maldives
    June 24, 2014

    Everything was great. We enjoyed our stay. Thank you

    9.6

  • Kai
      Singapore
    June 23, 2014

    Dynamic and proactive staff: Arun (he provided us with lots of sightseeing information in Colombo which changed our impression on this city on our first day) Delicious breakfast Antique décor at ground level

    Room design could be enhanced with more design elements (since the hotel claims as "boutique") TV is too small compare with the size of the room

    7.1

  • Anonymous
      Maldives
    June 17, 2014

    The hospitality was great. Friendly staff and very helpful. Food and room was good.

    Wished toiletries was available.

    10

  • Hisako
      Japan
    June 16, 2014

    スタッフもすごく感じが良く、チェックアウトした後も荷物を取り置いてくれたり、シャワーを浴びても良いとすごく親切でした。部屋も内装も綺麗でした。

    9.2

  • Austin
      United Arab Emirates
    May 18, 2014

    The setup was unique

    6.3

  • Bettina
      Hungary
    May 18, 2014

    The staff was really friendly.

    It is not a 4 star hotel, but rather a guesthouse.

    5.4

  • Edwin
      India
    May 14, 2014

    Very friendly and obliging staff, tasty food, loved the decor.

    Rooms should be cleaned everyday; please provide Toiletry Kit (toothbrush, toothpaste, comb etc); Wi-Fi signal week on the second floor.

    8.3

  • Nida
      Pakistan
    May 13, 2014

    Simply loved the service,very helpful staff, Amazing food made by the Chef : Mr.Meville De Silva and Mr. Rupa Sinha. The Hotel Manager Mr. Arun guided me well on everything and also helped me to plan my tour to other cities like Kandy and Galle. I ll highly recommend this hotel to all my friends who are planning to visit Srilanka/Colombo

    9.6

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