Hotel Congress  

Location

Cleanliness, friendly staff, food and location

Room lighting a little dark

Very friendly staff and good value for money. Lots of choice for breakfast

I was impressed by the kindness of all the staff, at the reception and at the restaurant! Excellent people work there! Well trained and very helpful! I was also very impressed by the breakfast! Everything you could imagine, fresh, well cooked and prepared.

What I didn't like was the room. Despite the clean a spacious bathroom, the room was a little old fashioned. We asked for a double and got a twin bed room. They should turn to parquet instead of moquette.

At the city center, cheap , confortable.

Heaters and refregirator make noise at night.

Nothing! It was uncleaned, rooms are small and not clean, with dirty carpet. Breakfast are poor and food not so good.

It's much cheaper than it could be. Room, breakfast and service were very very good for the money.

The location is perfect. Breakfast is ok. Storage room for luggage is available.

The room was available too late, around 3 pm only. Bad screen in the bathroom so that water splashed all around. The single room where our friend stayed was poorly lit and looked quite miserable.

Hotel is very clean, with friendly staff. Price was good (45Eur per night) for a 4 star hotel. I liked the hotel, so I booked an extra 3 nights later during the week.

1. Breakfast could be better. 2. Hotel felt a bit cold... but outside was below -20C! 3. Taxi to the hotel should have charged me 35 Ltl when in charged me 50 Ltl! It was pre booked from the hotel, and paid at the hotel. Many taxi drivers cheat in Vilnius, so beware!

Bad beds. Heating was bad.

Very comfortable, nice staff, clean, discrete

Too small parking place,

The only good thing was the attentive/ good check-n service at 03:00 hr on Mon 12th Dec 2011......very smooth, I thankyou for that. The single bed was a little small, and clat to the wall, but the shower was good.

During the early morning of 12th Dec, day of check in I consumed, what I thought to have been a 'complimentary,(free to use)' basket, on the desk... That icluded: 1. Peanuts 2.Chips 3. Small Orange juice........however: On closer look, there was apparantly a tarrif (price), for the consumption of these 'basket items. At that moment I was 'about to consume,'a small plastic bottle of warm drinking water: I opened the top, but did not drink it, because normally, 'all-around-the-World,' in hotels, such things...left in a basket..on top of a table, 'at-check-in,' are free of charge? I was dismayed at check out 11:50 a.m, to not only be charged for 1, 2 & 3, as above (peanuts, chips, and orange), but also 'THE WATER,' which I did'nt drink. When the 'concierge, tried to charge me for the water, (in addition to the 1,2.3), an argument occured between myself and staff...I withdrew my 'visa-card,' from your machine in protest, 'over the WATER.........Firstly can i say NOW that 'NORMALLY,' in other, 'chain-hotels,' a 'basket that is left, is nearly always complimentary/ free? Secondly, if items are left on the top of the desk, 'how can they be assumed to be part of 'the-mini-bar,' which is actually a fridge! These items charged 'high-priced for, were not in any fridge? But then to argue about, the non-consumption of water, is very 'mean? Sorry but I will not 'recommend the Congress to anyone, after that 'check-out,' issue? Yours Mr Simpson