Hotel Congress

Size of room, this time all staff were nice and polite, free car parking. TV carries long variety of programs

There are different size of rooms, so when you are booking a room you never now what you get. Compared to years ago, breakfast is really poor, but not worst nowadays in Vilnius. Double bed is actually 2 bed located side-by-side, so be aware of that. Free wireless internet is not in all rooms

I booked a double room but was given a twin room and when complained the reception staff did not have a clue what to do. However, transferred me to a nearby Holiday Inn and had a pleasant stay there. I rate this hotel not a 4 star but a 2 star basic accommodation and average.

Reception staff very poor ... especially the one with the blonde hair do not have a clue what to do when confronted with a problem. Better to have some training in problem solving skills

Location

The hotel is a non smoking hotel, however, my room smelled like cigarettes

The place in center is perfect, the price is adequate.

The bed was comfortable and the breakfast good with several choices. The desk clerk was very helpful.

the staff was very helpful and polite. The breakfast buffet was outstanding. Good location to Old Town

I was mislead to believe that the laundering of our clothes by the Hotel was free of charge. A 350 litas charge appeared on my bill at checkout.

Initially we were placed in a double suite which was very nice. Unfortunately there was a leak in the ceiling the second night about midnight. There were no rooms other then the presidential suite to sleep in that evening.

Unfortunately, we both were at conference or other businesses the next day we woke from the "presidential suite" after 7 hours of sleep and when we returned at about 4-5 pm we were told that we had overstayed our time there and that we had to move immediately. This was a third move and an inconvenience to us since we both had very busy agendas an. We were told if we stayed any longer that we would have to pay the difference in charges for upgrades. Staff had forgotten the inconvenience in this situation and not instructed to compensate otherwise. We were put up now which I call the "servant's quarters" - completley substandard to what we were paying and required to pay the entire fee upon exit. No compensation for 1 night was granted.

view from the window

staff was not really friendly

Great location in Old Town. Great English speaking staff. Very helpful.

Good location and good rate quality/price.

We had to paid the whole reservation price at check-in. The breakfast was the previous night dinner.

- room is quite big clean and comfortable ( if you take double or twin )- breakfast selection is very good,

It was very nice, clean room. I was very suprised with the wonderful service, delicious breakfast, good parking infront. It is in a very nice part of Vinius city, only the street was a little noisy at night. Great deal for your money.

Friendly atmosphere. Efficient lifts. Good at booking taxis.

Breakfast menu was a bit limited - e.g. no bran in cereal choices; no green tea.