Mercure Grand Hotel Alfa  

In the sixties this probably was a very good and luxury hotel. In the meantime.... time stood still :)

The awful carpet with stains , the small bed rooms, the noise (bad isolation)....

Upon arriving at the airport I was a little annoyed that we had to call for our shuttle even though we had already reserved it that day and given all the flight info. But the personnel were very helpful in loading our bags and infant in the van. The van is very well marked with the name of the hotel on the side in case anyone is wondering. The hotel location is excellent being right across from the bus station. We got a €4 day bus pass and used it to check out Lux Center and the American Military Cemetery. Not bad considering the amount and length of travel we had. The room itself was not all that impressive considering the amount I paid. But the mini fridge was a bonus (for infant food, etc) and the separate toilet from the shower/bath was nice. The breakfast was €18 a person which was very expensive considering the amount, or lack thereof that's offered. You're better off walking about a block to McDonald's for a breakfast sandwich or something. There is ample food eateries in the area that are an excellent alternative. We weren't able to get the shuttle back (needs to be reserved in advanced) but you can take the #16 (I believe) bus to the airport for €1,50 per person. Takes about 20 min. Overall we had a nice short stay (3 day 2 nights) at the Mercure. Bed was nice, room was clean, wifi decent, staff very helpful.

We liked the service of the front office.Especially Natalia gave us very good tips, but the other staff was also very professional.

We had a room opposite the Railway Station and Bus Station and it was very very noisy so we didnt sleep well. People outside were aggressive and very noicy. Also the bedding was too hot for Summer. The second night we slept only under the bed linens but around 4 a.m we felt cold so we had to put on the winter linnen. I suggest you offer a summer blanket. I work for the Airline Industry and because of forementioned reasons I will not recommend this hotel to clients.

Very convenient location. Railway station over the road

Central location, helpful staff

They mistakenly overcharged my and it required extra effort to obtain a credit back.

Helpful staff throughout stay.

English speaking channels on tv were news channels only!

Too expensive for what it offers, ant a rate of 180€ per night, or more, I'd expect a bit more service. Breakfast was not included, and at 18€ a bit pricey.

I found the stafff very friendly and most accomadating. My check in and out was very quick.

Grote kamer

Door de ligging, zeer veel lawaai, bussen, verkeer. zeer slechte isolatie. ik had kamer op derde verdieping en het was alsof de bus in de kamer was, ook veel lawaai op straat ganse nacht

inrichting van de kamer en hotel algemeen, alsmede bijbehorende bar.

het ontbijt: 2x moeten vragen om koffie en glazen voor vruchtensap, koude scrambled eggs

Les instalaciones están força gastades (moqueta, mobles,etc)

Le personnel est excellement bien formé. Les services à la personne sont satisfaisants avec un excellent petit déjeuner (bien que onéreux). Les chambres sont de bonne taille.

Je fréquente l'établissement depuis 3 ans pour des voyages d'affaires. J'apprécie sa situation géographique et le confort (luxe) que l'établissement prétend fournir. Je déplore en revanche l'absence de renouvellement des meubles/revêtement mural et au sol. Cet hôtel devient vétuste et le prix n'est plus en adéquation avec l'état des chambres. Merci de donner le mot à l'hôtelier.