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Newest reviews for Cocoon Hotel Belair

  • Anonymous
      Israel
    August 12, 2014

    Beautiful location

    The place is old, need renovation, stuff don’t speak English, road to the hotel in poor condition, no air-condition.

    5.8

  • Michel
      Luxembourg
    July 1, 2014

    nice location

    NO acoustic insulation: at any given moment we could have easily joined our room neighbors normal conservation with his wife.... I don't need to know how many times our neighbors need to go to toilet or at what time they put on the alarm clock. Staff puts room keys unattended on a radiator at the entrance for PUROPOSE. We have no problem with the fact that there is no 24h reception, but at least you should inform your costumers that they should take their room keys with them. But you can definitely not put the key accessible to everyone, with our names and room number on it, on a radiator in the lobby. Everyone could have easily had access to our room and got through our belongings. sorry but this is a very very unprofessional mistake ! We will not even never come back but I will definitely not recommend this hotel.

    5.4

  • Anthony
      Netherlands
    June 26, 2014

    Beautiful location and very peaceful. The reception staff were very pleasant and helpful.

    Very disappointed in the restaurant. The service was slow to the extreme. There were definite language difficulties as we didn't speak French but this did not excuse the fact that on our second night in the restaurant we were basically ignored by the French speaking staff. We were in the restaurant for over two hours and had only one course. We ended up walking out in disgust. But, we did get an apology the following morning by the very nice young man on reception....and a bottle of wine.

    7.9

  • Iulian
      Israel
    June 16, 2014

    nice hotel on the river, very picturesque location although a bit far, very good service and breakfast. Would return again for sure.

    There was a spider in the bathtub

    8.8

  • Daniel
      France
    May 10, 2014

    Location is very pretty, and close to a beautiful castle.

    Smells around the area are quite disagreeable. Hotel redtsurant was very poor - 2.5hours for dinner, tasteless or very salty food.

    7.5

  • Robert
      Belgium
    March 26, 2014

    Breakfast

    Dark room

    8.8

  • Katherine
      United States of America
    February 20, 2014

    The location was beautiful, the room was nice and comfortable. The restaurant had great food.

    The restaurant service was slow - the waiter was completely overwhelmed when everyone came down to dinner at once. It was hard to find. But now that I know how to get there, I would definitely come back.

    8.3

  • Anonymous
      Canada
    October 8, 2013

    we stayed at the cottage instead of a room, excellent choice. food as good .

    reception person not very nice and helpful;we reserved a table for dinner when we checked in with him which he neglected to write in his book. at dinner time the metre d' refused us a table and finally after some discussion put us at the worst one next to the kitchen.we decided that for our money we deserved better treatment and table and left.the word got faster than we could walk to the La Plage, its sister hotel, about what happend to us.Their metre d' practically waited for us at the door, told us to choose any table we wanted.we had excellent dinner. the following morning we talked about our experience with the proprietress who knew who the person in question was, a former policeman she said which should explain his attitude!!!

    8.8

  • Gisela
      United Kingdom
    September 11, 2013

    Very good location in the country. Good food and very comfortable rooms. We can recommend this hotel and hope to return to it some time in future.

    7.5

  • Hannah
      United Kingdom
    August 19, 2013

    Lovely food. Lovely views. Nice rooms

    Awful beds - really uncomfortable mattresses.

    7.1

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