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Newest reviews for Chateau d'Urspelt

  • Albert
      United Kingdom
    August 27, 2014

    staff were very polite, rooms were of excellent proportion, tea coffee readily available and the bathroom which to me is the most important just wonderful. views of the beautiful countryside outstanding even the morning mows from our four legged friends, value so much for so little, food outstanding, just perfect and very sad to leave, thank you

    10

  • Karen
      United Kingdom
    August 26, 2014

    Jennifer on front of house was particularly helpful in efficiently rectifying an error that I had made in relation to my booking. The Chateau and its facilities were beautiful.

    Nothing.

    10

  • Robert
      United Kingdom
    August 25, 2014

    Clean room, great bathroom and shower. Staff excellent at customer service.

    Spa facilities were nothing special. Unable to checkout before 8am as reception not open until then.

    8.8

  • Eduard
      Belgium
    August 19, 2014

    everything

    nothing

    10

  • Jan
      Netherlands
    July 23, 2014

    the private whirlpool and hamman, the location

    room is very small, wifi is bad..

    7.5

  • Anonymous
      Netherlands
    July 21, 2014

    A very well combination of old traditional castle with all the modern comfort. The free private spa is a lovely touch. The restaurant available on the premises should not be missed: very good food (at an acceptable price).

    The restaurant staff should pay more attention at the order: if there is a 5 course menu and 1 course dish at the same table, there should be an option of choosing the timing (and avoid waiting for his 4th course until I got mine). The parking has no concrete, so it may be a bit of a challenge when you arrive with the motorbikes in the rain.

    8.8

  • Keith
      United Kingdom
    July 11, 2014

    Beautifully restored Chateau with very high specification fittings. Great restaurant serving good food. Set in quiet countryside.

    Noisy bedroom doors being slammed during the night.

    8.8

  • Sandra
      United States of America
    July 2, 2014

    The ambience was excellent. The room was beautiful and of high quality. The restaurant was superb! The staff were very accommodating and provided an extra bed for my grown daughter. With just an email to ask for this bed, it was set up and made when we arrived. This was an excellent value for the money, and I highly recommend it.

    The beds where very soft, and I would expect the linens (sheets and pillows) to be of higher quality.

    9.6

  • Anonymous
      Canada
    June 14, 2014

    Clean, comfortable, very helpful staff, good food, gorgeous property, and the location was perfect for exploring Bastogne and the Ardennes.

    10

  • Marvin
      United States of America
    June 11, 2014

    Wonderful care!

    Stairs were difficult.

    8.8

  • Richard
      United Kingdom
    June 3, 2014

    Beautiful location with excellent gourmet dinner. Plenty of choice for breakfast. Good service. Easy parking

    Beds / pillows were a bit soft for us and bath towels not luxurious

    8.3

  • Larry
      United States of America
    May 22, 2014

    Great presentation, the chateau on the hill. The breakfast was excellent. The availability of spa and sauna, etc.

    A bit isolated, if you want quiet this the place

    8.8

  • Eric
      Ireland
    May 18, 2014

    Very clean. Large comfortable rooms with nice, inviting layout. Great bed, great shower, really enjoyed our stay. The free hour of spa time was a much needed moment of relaxation. Romantic environment. Free parking. The staff were very kind and helpful.

    Wish I could have stayed a few days longer.

    10

  • Renee
      United States of America
    May 17, 2014

    The value for the price was fantastic and the hotel was perfect.

    There really isn't all that much to do in Luxembourg and the parking was in gravel.

    10

  • Anonymous
      Luxembourg
    April 20, 2014

    the matress are to much soft! they MUST be replaced! It's not compliance such a great hotel , have this kind of horrible matress. And the room was not 100% well clean, meaning hairs on top of the bedspread and a spider inside the bathroom. The spa it's really poor and simple.

    6.3

  • Brett
      Denmark
    April 18, 2014

    We couldn't believe the price but it's real. One of the nicest and most affordable Chateaus in Luxembourg and even Europe.

    10

  • Philip
      Belgium
    April 10, 2014

    bed matrasses are extremely soft

    9.6

  • Anne
      Belgium
    March 30, 2014

    We had the suite which was incredible. I have nothing but great things to say & I highly recommend this hotel.

    10

  • Michal
      Czech Republic
    March 14, 2014

    Our stay was absolutely marvellous. The personal was kind and helped us even with non-standard requests. We were absolutely overwhelmed by the place and the apartment. It was just ... wow.

    There was nothing to complain about really. The price was not low, but the stay was so great, that you forget it...

    9.6

  • Paul
      United States of America
    February 14, 2014

    The history of the hotel and the whole facility was wonderful. It was nice to sit by the fire and enjoy some leisure time.

    10

  • Anonymous
      Netherlands
    February 3, 2014

    The castle was beautiful and well rennovated. The food was good

    The rooms were very small. The staff although pleasant just kept getting things wrong (I'd ordered champagne and a note to be in the room for my fiance, but they didn't do it). There were many things wrong with the service which spoilt the experience. The castle is very far away from a town and other restaurants

    6.7

  • Simon
      Belgium
    February 2, 2014

    Nice bed Good restaurant Very nice hotel interior

    You need a car to go somewhere, although that shouldn't be such a big problem

    8.8

  • Reijo
      Finland
    January 26, 2014

    Very good normal hotel. The sauna was very good even from a finish point of view.

    From outside it was looking a bit like a plastic castle, but from inside it was just a plain hotel. The restaurant was nice, but some furniture and the lighting were a bit weird. The environment was not really good for walking with the dogs.

    8.3

  • Anonymous
      Netherlands
    January 17, 2014

    Reception lady outstanding friendly and helpfull. Even when it became very busy around her desk, she stayed calm and friendly.Comfort of the rooms very good. Fireplaces were burning cosy, stylish background music. In general (also considered the "didn't likes") is this a fine adress. During weekdays it might be much calmer and you will probably not experience the negative elements, but still it is good to know that they could happen.

    Just to mention: Rooms to noicy. You can hear everything from the hallway passing guests. Restaurant food quality was not more than average, food/price not ok. service quality was ok, although it was to busy for the staff to pay good attention to their guests. As well in the Restaurant as in the breakfastroom there was no privacy. Tables were "sharp"positioned to your neighbourtable. In my opinion, this "brasserie" style is doing well in big city's like Paris for ex., but not in this enviremont. Modern is ok, also in a chateau, but there are no other choices for you as a guest, so you have to sit directly next to other people. The same in the breakfast room. Even people in morninggown next to you. Breakfast staff less friendly, my friendly asking for a possibillity of a boiled egg (finished at the buffet) was answered with a short and straigt "No". Luckily the same receptionlady did the checkout, which gave us a "guest" feeling.

    6.7

  • Louis
      United States of America
    January 11, 2014

    Staff was most helpful for directions and suggestions of places to visit. Rooms were extremely comfortable and quiet. The location of the Chateau was excellent for visits to other countries.

    10

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