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Newest reviews for Best Western Plus Grand Hotel Victor Hugo

  • Tony
      United Kingdom
    August 31, 2014

    Staff Location Rooms

    Nothing

    8.8

  • Gill
      United Kingdom
    August 26, 2014

    Convenience and price

    Bit impersonal

    8.8

  • Anonymous
      United States of America
    August 19, 2014

    Super friendly staff, great location, good wifi.

    10

  • Rosemary
      United Kingdom
    August 19, 2014

    Pleasantness of receptionists. Frequency of linen changes . Cleanliness. Lighting and decor.

    1. At about 6. 30 am a noisy piece of equipment was used in the lobby or lift shaft nearby. It MAY have been the shoe shine facility. 2. Coffee/ tea making equipment in room although it was available near reception.

    9

  • Vlad
      United Kingdom
    August 10, 2014

    The quality of the services, the great positioning of the hotel , the proximity to a very decent parking location , fairly close to the motorway that leads to the airport.

    nothing specific.

    8.8

  • Paul
      Belgium
    August 9, 2014

    Everything in this hotel

    Nothing.

    8.8

  • Aisling
      United Kingdom
    August 5, 2014

    Staff, our room, location, breakfast.

    Nothing.

    10

  • Diane
      Belgium
    August 1, 2014

    Location The suite we stayed in was spacious and comfortable Nice bathroom in the suite Helpful staff

    10

  • Anonymous
      Belgium
    July 31, 2014

    I stayed in the main building this time and it was much nicer, as I had windows to the courtyard and there was no noise.

    8.3

  • Diane
      United States of America
    July 29, 2014

    location as it was close to bus and free shuttle Friendly staff very nice bathroom airconditioning

    breakfast too expensive beds too hard

    7.5

  • Christopher
      Belgium
    July 29, 2014

    10 minute walk to the city centre, free overnight parking 50 metres away, comfortable bed and pillows, air conditioned rooms, good quality breakfast, shutters on the windows reduce the light and street noise, good arrangement of outlets and light switches by the bed

    have to go pay for parking by 8 AM if you want to leave your car there for a leisurely breakfast, no tea pot in the room

    8.3

  • Anonymous
      Netherlands
    July 29, 2014

    Perfect location, kind staff, excellent value for money in a pricey competition

    Only small things like wrong choice of shower gel (smelly), or rigid flooring (floor-tiles), and the usual problem with the overpriced breakfast

    9.2

  • Anonymous
      Belgium
    July 28, 2014

    You can hear the noise from the street.

    7.1

  • Damien
      United Kingdom
    July 25, 2014

    i liked the way the staff moved me to another room

    the room was unbarably hot even with the windows open or a/c on and it wasnt warm outside in general! i had to move to another room in another building

    5.4

  • Michael
      United States of America
    July 25, 2014

    The central location was very convenient to old town. The rooms were comfortable, clean and quiet.

    This is more suited to leisure travel as business travelers won't have many services available.

    9.6

  • Johnathan
      Puerto Rico
    July 23, 2014

    Location was good

    Breakfast was overpriced.

    10

  • Victor
      Belgium
    July 21, 2014

    Within easy walking distance of city centre (15min) Smart hotel with good facilities.

    Nothing.

    7.5

  • Ella
      Russia
    July 18, 2014

    making reservation in was stated that the room will have double bed. Upon arrival it turned out to be a single bed (twin beds). The receptionist showed me the confirmation for a single room. I think you have mistakes in promoting special offers.

    7.5

  • Arttu
      Finland
    July 17, 2014

    Cheap, friendly reception staff.

    Cleaner wanted to come in to the room even when repeatedly yelled that not to come in (we were both naked) and opened the door. Expensive breakfast.

    6.7

  • Anonymous
      Turkey
    July 15, 2014

    Breakfast was really good. The room was quiet and the location was pretty convenient.

    This hotel doesn't offer a shuttle from and to the airport.

    8.3

  • Anita
      Ireland
    July 10, 2014

    Staff were very good; couldn't do enough for me. Whatever I asked, they tried their best to accommodate me. Room was clean and comfortable. Plenty cupboard space for all the luggage. Location was very good, within walking distance to the city centre.

    It is not a question of what I didn't like; more what could be improved upon. 1. Tea/coffee making facility - none. Only a minibar serving drinks! And I e-mailed before I arrived that I would prefer Tea/Coffee making facilities in the room and was assured that it will be provided. When I asked reception staff about it, they immediately brought me a tray with kettle, cups etc which was brilliant. I would prefer this to be the norm rather than exception. 2. Bed was squeaky. I tried both sides and it was the same. 3. Room was a tad small for double occupancy. Good as a single room. 4. Room walls must be very thin as I could hear the person snoring in the next room, walking, flushing the toilet etc. 4. There should be a memo saying that the curtains don't close, but the shutter outside can be closed manually from inside at night. It took me a full day to figure that out! 5. Breakfast should be included in the price of the hotel which is not cheap by any means. €15 for breakfast is quite steep as one tends to eat a light breakfast anyway!

    8.3

  • Nina
      Belgium
    July 6, 2014

    Teapot in the room.

    7.1

  • Diana
      Romania
    July 6, 2014

    - Really great room, better than what we expected. - Very clean - Friendly and helpful staff - Very close to a bus station, two stops away from the city centre - Quiet area - Would definitely stay here again.

    - Window view towards a wall.

    10

  • Anonymous
      Chile
    July 2, 2014

    Very good breakfast, very friendly staff and a good value for money.

    It is not the best location, although it is a walkable distance from the main sites.

    8.8

  • Michal
      Poland
    June 25, 2014

    Close to downtown.

    Small rooms, did not have aircon in mine. Double bed actually two beds placed side-by-side, useless.

    7.1

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