Hotel Restaurant Heintz

We wanted to see Vianden and the castle and countryside there and for this purpose this hotel was suitable. The hotel staff and servive was very friendly and good.

Breakfast should of been included in the price.

The lady at reception, not sure of her status, was more than helpful offering helpful information re things to do in Vianden, as was the waiter. They were only two staff members we saw in out two night stay, they both worked very hard but perhaps a third person may be helpful at busy periods. Like others we thought the fondue sounded interesting, it was very good although rather expensive for bread and cheese. The buffet breakfast and dinner on our 2nd night were also excellent. This hotel is nicely situated in a beautiful village, an area we will definitely visit again.

I have to agree with others that the rooms are very bland, not helped by the duvet being folded in two an placed at the foot of the bed. The room however was fresh and clean with a lovely balcony overlooking the garden and old city wall. An in room safe for us would be greatly appreciated. Our room was not serviced, however I mentioned it as we went in to dinner and the lady returned to me 15 minutes later explaining that the chambermaid had been alone that day and that she had made our room up, I am sure this was just an unfortunate one off rectified as soon as they were aware.

Good room, clean, staff very friendly and helpful

you need to ask for a parking space as this is quite limited. The hostess Petra kindly let us have her parking space for a 7 euro fee.

The entire stay was comfortable, well-appointed and reasonable in price. We enjoyed it. Highly recommend.

Hotel and the village setting were excellent - a quaint, other world place for a break.

The owners were so welcoming and helpful. If I had a question at all they would go out of their way to help.

The hotel is beyond charming. My room was comfortable and clean. It's a short walk up a cobblestone street from the main center of town, but worth every step. I would definitely go back to stay. I was visiting my daughter who was attending a music festival in Vianden and staying at a different property. I felt my room was much higher in quality.

parking place near to the hotel, friendly staff, comfortable, for large people: large bed

church bells at 6.30 am, for large people: rather small bathroom

Location good, able to walk into town easily. Family room - two rooms connected in middle by bathroom ideal for us with two teenagers. Rooms clean and decor good. Reserved parking

All facilities not available Wednesdays.Chose this hotel because it had a restaurant with fondue on menu which we thought would be fun. However when we arrived were told that it was closed (staffs day off) so somewhat disappointed. I appreciate staff need time off but prior warning on website would have been useful. After eating out in town we returned about 9 p.m (we thought it would be nice to sit in the delightful courtyard garden for coffee), the hotel was deserted and locked up for the night. We had been given a key for the front door but weren't expecting it to be locked so early! Despite this we discovered the wonderful Ancien Cinema cafe/bar (well worth a visit as it also shows silent movies) so all was not lost.

I have stayed at this hotel several times as a stop over on the way to Switzerland and I love going to Vianden as it is amongst my favorite places and I would not stay at any other hotel in the town.

This was the first time I stayed with my family and it was noticable the lack of a kettle and tea/coffee making facilities in the room which I think should be standard for this price/standard of hotel.

View+location.

No kettle in room+very old hairdrye. Need thin blanket if it's too hot for douvey.

Four of us enjoyed our lovely stay at Hotel Restaurant Heintz in Vianden, Luxembourg, near the castle. Marvelous food, wonderful chef! We especially enjoyed the cheese fondue and fine wines. The warmth, friendliness and helpfulness of the staff was especially memorable.