Extremely disappointed with staff. I stayed on business for 7 nights and I had several bad experiences with staff members. First, during breakfast in two occasions the staff member on duty could not have been more unpleasant, I have rarely experienced this before. Secondly, the day I was leaving I asked the staff member on duty (different to who was on during breakfast) how to get from the hotel to Luxembourg city (I presumed this is a fairly standard question given the small size of the country, the City is only 20-30min from Belval), he did not know! I asked him do the trains run of Sunday's and could he point me to a time-table, again he said he did not know (even though the train station is across the road from the Hotel). I then asked him if I stood at the bus station, outside the hotel door, would this bring me to the next town, so that I could get the train there? He shrugged his shoulders and that was the end of the conversation. He could not have been any less helpful, which was very frustrating when you do not speak the native language and are trying to get a flight home. I really hope the hotel takes account of the appalling lack of friendliness and helpfulness from their staff, I was part of a larger group and I was not the only one who experienced this. The hotel is otherwise in a great location and is clean.
Well located in Belval, close to shopping center, train station and restaurants.