Baltic Beach is both 4 and 5 star hotel, so, in my opinion, things
like reception, staff, politeness, restaurant etc. should be at a 5
First of all, my card was charged twice. The next day a colleague from the hotel called me, apologized and returned the money. However, that's not something you expect from a 5 star hotel.
Reception. The girl was either tired or just not in her best mood. Not a single smile, no parking card for my car. It's quite easy to ask whether I need a parking card and give me one, isn't it?
We were given a twin number despite the fact that double bed choise was available on booking.com and clearly indicated when booking. Funny foam stick between the beds is ok, too, but again, that's not something you expect from a 5 star hotel.
When you check-in you're asked to make a deposit of 50 euros. For the mini-bar and in case you break something, I guess. It's refundable, of course, if you didn't drink or break anything or can count towards your SPA payment as well. But anyway, that's the thing the least wealthy guests should be aware of to plan their expenses.
Breakfast at il Sole. Super fresh ciabatta, various selection of fruit,
SPA. As good as always. Definitely a 5 star level.