I was astonished how bad service was provided by receptionist (male, with massive airings-quite inappropriate appearance for 4 stars hotel). I booked my stay (double room) over booking.com, even confirmed it by credit card number. When I came to check in my self-this receptionist male was absolutely struggling with his system to check me in, after 30 min he gave me keys but told me that my apartment is located somewhere outside the main building (didn't show me where to go, even though, outside was very dark). There were 2 buildings outside, unfortunately, nothing was written where rooms were situated. After a while I found my apartment, but when I unlocked the door, I saw that nobody cleaned and tied the room up after previous stay, I had to go back for clean room.I got another key, but when I got there - it was twin room not double room what I ordered. Because it was 1 hour of my wasted time I didn't go back to that guy.
Generally speaking, it is hard to believe that in 4 stars hotel such a things can happen but even if that happened to me, nobody was kind enough to apologize.
Moreover, there was very very hot in the room - no air con, very noisy - You can hear everything next door when someone was using a toilet or talking. Outside dogs were barking all night long.
Unfortunately, this hotel is located in the middle of nowhere - 25 km from closes town.
Nice and tidy environment around this hotel.