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Show map Royal Casino SPA & Hotel Resort

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Newest reviews for Royal Casino SPA & Hotel Resort

  • Javier
      United Kingdom
    August 19, 2014

    I did stay with some friends last weekend and all has been perfect. Location is not bad and walking distance to city centre. Service, Staff and everything in the resort is great! I will come back! Highly Recommended.

    Nothing.

    10

  • Anonymous
      Latvia
    August 17, 2014

    Luxury room Good breakfast

    Awful view from the window

    8.3

  • Anonymous
      France
    August 6, 2014

    The gym was very good Space in the room Home made pancakes

    The room was huge and yet no desk to work on Breakfast in the morning: you order it and it takes ages Staff not smiling except for the waiters and one woman at the reception desk when we left

    5

  • P
      Thailand
    July 20, 2014

    We booked the room as we fall in love with the hotel interior style and would like to use rooms around our wedding day. We contacted Kristine about the convention room for our ceremony and absolutely impressed. The staffs are very professional, helpful, ready to answer all the enquiries and well English speakers. As we booked the convention room, they upgraded our room to be "Venice". The room was great, all covered with velvet, huge mirrors and crystals. The service was totally first class. The breakfast was amazing with choice of international and great selected local dishes. Early morning on the big day after I used the bath, I was at the reception and asked them to prepare the room before my groom, cinematography and camera guys arrival. The maids arrived and started the cleaning before I got back to the room and finished it in less than 15 minutes. That gained a huge wow from me. Thank you very much for everything!! Yes we expanded the stay :)

    none

    10

  • P
      Thailand
    July 20, 2014

    We booked the room as we fall in love with the hotel interior style and would like to use rooms around our wedding day. We contacted Kristine about the convention room for our ceremony and absolutely impressed. The staffs are very professional, helpful, ready to answer all the enquiries and well English speakers. As we booked the convention room, they upgraded our room to be "Venice". The room was great, all covered with velvet, huge mirrors and crystals. The service was totally first class. The breakfast was amazing with choice of international and great selected local dishes. Early morning on the big day after I used the bath, I was at the reception and asked them to prepare the room before my groom, cinematography and camera guys arrival. The maids arrived and started the cleaning before I got back to the room and finished it in less than 15 minutes. That gained a huge wow from me. Thank you very much for everything!!

    none

    10

  • Alina
      Latvia
    July 14, 2014

    We've stayed in Poker room, great for a couple! Everything was just fabulous! Transparent shower glass side made our stay more pleasant))) air conditioning was perfect. Stuff without any comment. Always willing to help. Room service perfect! They knew about our wedding, so left a bottle of champagne and little cake as a complement from the hotel in a room.

    9.6

  • Sigurdur
      Iceland
    July 8, 2014

    This is by far on of the best hotel I have ever stayed on,to be at least honest,i do travel around 150 days a year all over Europe and the US,and I do have to say I Will be back for sure, I have to say everything from check in the food (chicken) the staff is very friendly,and for me,i do feel like home.

    If this would have been better,it would have been worse.

    10

  • Anonymous
      Germany
    June 1, 2014

    Very good and professional gym.

    7.5

  • Frank
      France
    May 13, 2014

    Room, Food, Staff, SPA

    location of Hotel

    9.2

  • Evelyn
      Finland
    May 8, 2014

    The outer building is misleading because the interior is splendid! We stepped into to a world of velvet,crystals and classsss! The check-in was pretty smooth and the front desk lady saw us to our room, the Amsterdam suite. The room was equipped with some complimentary pralines, stationary, Bvlgari toiletries, 2 pairs of indoor shoes and 2 hip towels + other towels in different size. We were pleased with the room, furniture, amenities etc. The Russian restaurant had very affordable prices and good food. Breakfast was included so in the mornings we would head down to the lobby bar. The first morning took us by surprise when we were given menu cards from where we would choose our breakfast. 1 choice from the range from the upper part of the menu card and unlimited amount of choices from the range on the lower part of the menu card. This kind of dining option was surprising, at first annoying but in the end OK. We felt that the overall service from the staff at the hotel was merely a 3, not a 5. Yes, the ladies at the lobby smiled and answered but did not do their outmost nor were they humble, and staff at the restaurant rarely smiled genuinely nor looked in the eyes too often.

    The building was very bland and the glass door hotel entrance well camouflaged. The room's immediate proximity to the elevator and the noise that came from the elevator was somewhat disturbing. Whenever someone would use the elevator, a quite loud clicking noise would start. The blankets - too thin and not high class. The only marketing material in the room in English language was the menu. All other booklets and pamphlets were only in Russian and Latvian. The large flat screen TV had exactly 2 non Latvian or Russian channels, neither of them entertaining to a +30 couple.. Only Russian music playing in the hotel. Were we in Novosibirsk or Riga ? We did not use the gym nor the spa and there were no information about these in the room either. Like prices, services, treatments etc. There was complimentary water in the room but no sign saying it is complimentary and thus free for the guest. The cleaning service would straighten the blankets and puff the pillows only, not arrange nor replenish anything. The location of the hotel is not central and the surrounding of the hotel quiet. We felt that the overall service from the staff at the hotel was merely a 3, not a 5. Yes, the ladies at the lobby smiled and answered but did not do their outmost nor were they humble, and staff at the restaurant rarely smiled genuinely nor looked in the eyes too often.

    6.7

  • Anonymous
      Finland
    April 22, 2014

    Very kind service in the restaurant

    8.8

  • Anonymous
      Switzerland
    December 9, 2013

    The Suites are really luxury. If you wanna spend a wekkend in the Casino and the Clubs, probably the right place.

    It's not really a Hotel, it's more a Casino with luxury Suites. The Hotel is to far away from the Center, you allways need to take a Taxi. You're only able to use the pool with a SPA Treatment. There is no Restaurant, breakfast you eat at the Bar. Definetly not a 5 Star Hotel.

    5

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