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Palais Medina & Spa
Avenue Allal El Fassi, 30000 Fez – Show map
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219 properties in Fez
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182 verified reviews
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Palais Medina & Spa's staff speak: French, Spanish, English, Arabic
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Spa, Massage, Hot Tub, Turkish/Steam Bath, Nightclub/DJ
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant, Snack Bar, Special Diet Meals (upon request)
Free! WiFi is available in all areas and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
Room Service, Airport Shuttle, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon
Newspapers, Safe, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Heating, Air Conditioning
French, Spanish, English, Arabic
From 1:30 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 2 years stays free of charge in a crib.
One older child or adult is charged EUR 30 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Palais Medina & Spa accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note that the spa is closed on Mondays.
New Year's Eve dinner is mandatory and included in the room rate.
At check-in, the hotel provides a 10% discount for all services at the Daniel Jouvance Spa.
Based on 182 reviews
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Nice clean rooms
The receptionist was unscrupulous and haughty, no record of my reservation despite it was made three days before. I had to forward my booking to the receptionist to prove. For the bill, it is a Chinese puzzle. Anyway, I do not recommend this hotel at all because of the staff.
Nice location, amazing view from the room, nice pool. Rooms are big and nice. Staff were friendly. Quick check in and check out
Size of the room was great
The room was on top of the restaurante. There was a nosie due to table arrangement in the early morning.
Wifi should be available in rooms. No one wants to talk to their family via skype in the lobby
Staff was excellent. Most particularly the concierges and front desk staff. The concierge had excellent English language skills, was unfailingly courteous and helpful--- really a consummate professional. Restaurant staff was also most accommodating and welcoming.
I was surprised not to find a health club. The pool was sensational but as the hotel advertises itself as a spa it did not occur to me that there was no hamman, work out equipment etc.
Our stay at the hotel was really amazing. The staff is very friendly. The staff at the reception bend backward to help, with a spevial thanks to Saeed and Huda. They offered many services and helped us with taxis, figuring out how to get our lost luggage grom yhr airport and put us in youch with the best guide for the Medina. Prices where reasonable too. The location of the hotel is also a plus. I was reluctant at the beginning because it's not in the old city of Fez. However their location is amazing because you don't have to be in the old city where its easy to get lost, a bit scary at night if you are a female traveller. With a small taxi you can get yo the Medina with 6-8 dirham ($1.5). I highly recommend this hotel I had the best time and best services.
Wifi doesn't work in the rooms.
Staff, location and quit
Food of the breakfast is below standrad
Tout, le staff, le service et la disponibilité
Pas assez de soleil lol
- very efficient staff - Location - Facilities
- need to add bathroom accessories like coton pads...
Our room was very clean and comfortable. Very good location. Staff at the reception is efficient.
Food at the restaurants could be better.
We likked that the room was heated well: at this time of the year Fes is very chilly.
The hotel misses some charm. Purely for business meetings. We are used to Asian hotels and the difference is shocking. No nice welcome; SPA was closed (we had chosen this hgotel because of the SPA only), Food in the restaurant was cold, traffic in front of hotel dense and therefore very loud. We would not go back. We are used of much more hospitality in Morocco.
The room was big with a very nice view over th Medina and the sweming pool. The SPA is nice.
No gymnasium.no zauna and no steam room. Only the hammam and it's part of the SPA and we have to pay for it.
The staff was courteous and efficient.
Most of the staff could not understand English
Rooms are Clean and comfortable. Staff very nice and helpful
Only one lift was in service
location and green land very nice
closing light at night
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