1. The hotel participates in the general culture of exploiting tourists. Before our arrival, we were offered a taxi from the train station for 10 Euros with the sentence added to that email that it can be difficult to find the place by ourselves. For that, we took their offer because we were worried we wouldn't find it by taking a normal taxi. However, as it turns out, it is a car belonging to a tourist company (which made us wait for 15 minutes before they showed up), and they used the drive to talk about the tours they offer. Also, the car took us to a famous spot "Rcif" from where, the hotel manager has to walk you to the hotel because it is indeed impossible to find on your own. A normal taxi would have cost less than 1 Euro, and I didn't appreciate the double exploitation of making me pay so much more AND use the time to try to make more money out of us by offering tours. This incident irked me.
2. The place is inside the medina and you have to walk narrow alleys to reach it.
3. We had the violet room and the wifi was very weak there.
4. In other countries (e.g. Turkey) where tap water is not drinkable, hotels offer you a complimentary bottle of water/day. In the hotel, they offer it for many multiples of the cost outside.
5. We thought the price of the dinner was too much as you can dine very well outside for half the price. Usually, dinners offered at hotels are supposed to come with a discount so we didn't try it.
6. I guess many of the problems above irked us because we are long term travelers and not on a short splurge vacation.
The place is clean; the bathroom is very nice with plenty of hot water; the heating works well in the room. the staff is friendly. The breakfast is nice (all sweet, no salty). The manager of the hotel is very attentive to details. They were very flexible with the breakfast time which was very accommodating for us as we don't like to wake up early