I've recommended this place to everyone and will keep doing it.
They come to pick up, take care of us, prepared very nice dinner (at a very good price), arranged everything to ensure we got the flight to return, that we were safe and felt comfortable.
The room was great, with heater (it was raining at that time), hot water, and free wifi.
The terrace has great views and it looks the perfect place to chill out after spending some time in the medina. It's very close to the leather dyers district and behind the mosque (two of the most representative places from Fez).
It's perfect at a very competitive price, great staff, great attention, great facilities... Just enjoy it!! :)