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Score from 234 reviews Excellent 8.6/10

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Newest reviews for Heure Bleue Palais - Relais & Châteaux

  • Christian
      France
    August 12, 2014

    Everything

    Nothing

    10

  • Giulio
      Italy
    July 17, 2014

    Best location in Essaouira, staff is super and the building is great!!

    10

  • Anonymous
      United Kingdom
    July 4, 2014

    Excellent hospitality, great location, delicious food and relaxing pool

    Nothing

    10

  • Anonymous
      Austria
    July 1, 2014

    Super Service, herrliches Hotel

    10

  • Vera
      Brazil
    June 26, 2014

    Location, food and bed!

    I think that is missing something to hang towels.

    8.3

  • Robert
      United Kingdom
    June 26, 2014

    Wonderful location and beautiful rooftop terrace with pool.

    Wifi was bit hit and miss but this seems standard in Morocco.

    7.5

  • Ranjit
      United Kingdom
    June 19, 2014

    A very relaxing stay at a very high quality establishment, the staff were very very helpful, friendly and efficient, the place is a delight to stay at

    10

  • David
      France
    June 7, 2014

    Beautifull room, great roof pool terrace,

    Ambience a "stuffy",

    8.3

  • Petya
      France
    June 3, 2014

    Charming staff, beautiful decor, style and calm.

    The swimming pool was meant to be heated, but felt cold.

    9.2

  • Anonymous
      United Kingdom
    May 8, 2014

    Everything, beautiful hotel, wonderful location AND parking!

    9.6

  • Sarah
      United Kingdom
    May 7, 2014

    5 star luxury at its best. This hotel is made by its wonderful staff and great location in the medina. The pool and rooftop terrace are a lovely bonus.

    9.6

  • Jacalyn
      France
    April 30, 2014

    Great location. Right by one of the gates to the medina. They have a cinema, pool table, game tables and a rooftop with a pool. Concierge / reception staff is pretty friendly.

    On our last night, we found a dead roach by the closet. On our last morning before checkout, as I was taking tissues out of their tissue box in the bathroom, a live roach crawled out! Disgusting. Apparently, they had just sprayed for roaches a few days ago so that's why the roaches were coming out. Even though they credited us for our bar tab and a free airport transfer, I still would rather there not have been any roaches in the first place! The bar staff could use some better training. They forgot to give us napkins, so I had to ask for that, and the girl forgot our order, so I had to ask another waiter to fill it.

    5.8

  • Stefaan
      United Kingdom
    April 22, 2014

    A haven, beautifully appointed rooms and public spaces. Food was very good and good value. Staff were mostly very friendly and attentive.

    We were travelling with a toddler. When the hotel director was around he made us feel quite difficult - reacting noticeably and commenting whenever our little boy made a toddler-like noise or jogged around the place a little too energetically for his liking. We were not leaving him to run riot - we were following him around, distracting him and for the most part keeping him quiet and taking him out for a little stroll if he was too boisterous. It is a calm hotel where people go to relax so we understood this and tried to contribute to keeping it calm by containing our little one. Many of the other guests commented to us about how charming our little boy was and seemed to welcome the presence of him and other children amidst the refinement; it was really only the director, and other staff when he was around, who seemed to have a problem. We appreciate what he was trying to do (keep the calm) but feel that his approach did not put us, nor his staff, at their ease. If parents are letting children run riot, or if a hotel wishes to have 'no children under age x for dinner' etc. we are absolutely happy with that; but if you welcome children into your hotel, they have as much right, along with their parents, and other guests who enjoy their childlike delight, to enjoy the facilities.

    7.9

  • Leslie
      United Kingdom
    April 10, 2014

    Overall Design Central Courtyard Rooftop Terrace/Pool Breakfast

    Plumbing Noise between floors Finishes somewhat tired in places

    7.9

  • Sandi
      United States of America
    April 6, 2014

    We came in after a long drive and were exhausted and irritable. The staff was wonderful then and throughout our stay. Our room was nice and well appointed. I really liked that I could read in one area without disturbing my partner. The breakfast was terrific. Essaouira is one of my favorite (new) places in Morocco.

    The first night it was windy which it is often since it is on the coast. We were on the top floor and could hear things (patio furniture/planters) moving around in the wind. Water pressure isn't what it should be and one of the sinks didn't drain properly.

    9.2

  • Cheryl
      Italy
    March 21, 2014

    Convenient to airport

    7.1

  • Chris
      United Kingdom
    March 16, 2014

    Great staff, very helpful and attentive. Excellent rooms and facilities, very good location.

    Breakfast waiter service was inconsistent from day to day.

    10

  • Alexandra
      Guernsey
    March 3, 2014

    Style and service

    Overpriced restaurant

    9.6

  • Helen
      United Kingdom
    March 3, 2014

    Lovely breakfasts in glorious surroundings. Watching "Casablanca" in the cinema room with wine and snacks.

    Hot water erratic, bathroom floods, and room rather dark.

    9.6

  • Donald
      United Kingdom
    February 23, 2014

    This hotel is ideal in respect of comfort and customer service. The location was excellent and the staff were very helpful at all times. Would have no hesitation in recommending this hotel and there is no aspect in which I could criticise. The rooms are lovely and comfortable and the ambience of the hotel is simply outstanding. Even though the hotel is in the city it is peaceful in the evenings and there is no noise. Truly a five star and a charming experience.

    9.6

  • Charles
      United States of America
    February 20, 2014

    Welcome was great!

    The movie wasn't in English though they said it would be. The pool cue tips were missing. OUr upgraded room was on the noisy side of the street

    9.2

  • Mary
      United Kingdom
    February 16, 2014

    this is a beautiful hotel: it is welcoming and restful. Everything about this hotel is delightful. The rooms are lovely and breakfast, well, it's the best I can think of in any hotel I have stayed in

    10

  • Dorothy
      United Kingdom
    February 15, 2014

    So easy to settle in and feel comfortable. Staff wonderful. Best breakfast I have ever had

    10

  • Michael
      United Kingdom
    February 12, 2014

    Only the location, nothing else. It is not of Relais standard.

    Nearly everything. The standard double rooms are much smaller than advertised on Booking.com and the bathrooms are meagre and our basin did not drain. The staff are unwelcoming and unhelpful and to have to eat a second rate breakfast in the courtyard in winter in one's overcoat was the last straw. The fire in the so called bar was not lit in the evening either, only in the almost deserted and overpriced dining room. Do not stay here.

    3.8

  • Maureen
      United Kingdom
    February 9, 2014

    courteous and helpful staff, wonderful building and internal garden. Roof terrace and pool. Comfortable restaurant, and food excellent.Altogether a very happy experience.

    No mini-bar. Unfortunately a bad experience in the Hammam, not due to the operatives, but a bad allergic reaction to treatment.

    9.2

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