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Rue Des Temples, Hivernage, 40000 Marrakesh, Morocco – Show map
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174 verified reviews
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Hivernage Hotel & Spa's staff speaks: French, Arabic
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Outdoor Pool, Outdoor Pool (all year), Terrace
Fitness Center, Spa, Massage, Turkish/Steam Bath
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Snack Bar, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Elevator, Heating
2:00 PM - 12:00 AM
6:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 5 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 174 reviews
Value for money
Show reviews from:
In the heart of the luxurious district of Hivernage in a 20-acre park, the Es Saadi Gardens & Resort Hotel is a 5 minute walk from the heart of old Marrakesh and features a 32,200-ft² spa, 8...
Score from 441 reviews Good
Featuring 3 outdoor swimming pools in the Andalusian-style gardens and a 17,222 ft² spa is this environmentally-friendly hotel.
Score from 583 reviews Good
This 5-star hotel and spa is in central Marrakech, a 10-minute drive from Menara Airport. It features a fitness center with a hot tub, and grounds with a solarium.
Score from 1207 reviews Good
This 5-star hotel is in Marrakech, a 20-minute walk from Jamaâ El Fna Square and is set within a 7-acre private park. It features outdoor and indoor swimming pools, a sauna and a spa center.
Score from 623 reviews Review score
hotel needs refurbishment, it is very tired and has nothing to do with 5 stars. lobby and rooms overlooking the pool smell of food which is being cooked in the restaurant. if your rooms windows are overlooking the street, it is too noisy, they are not soundproof. AC was not working, so hot was in the room. Shower was not working properly Toilet in a separated from the bathroom had a horrible smell.
Massive beds, very helpful staff and a roof terrace with a simply jaw-dropping view. Breakfast was good and the swimming pool was kept very clean-can walk to city centre very swiftly.
The rooms looked like they had once been very modern once (you wouldn't really know which part of the world you were staying in) but some of the fixtures were broken/falling off etc including our card room holder. Also there was a distinct (however faint) smell of sewage in the late evening coming from the bathroom and toilet. It wasn't awful but was definitely unpleasant at times.
The location of the hotel is perfect. 10 min walking distance to the Medina and 10 min walking distence to Gueliz. You are right in the middle of all fancy restaurants like the Comptoir, Jad Mahal, Club So. The hotel staff are very friendly and helpful and the rooftop and swimming pool area are wonderful to have a break after a hectic day in the Medina. The beds are fantastic, balcony is great, soundproof rooms and very good wifi connection.
our first night we arrived very late (1am) and had a room on the top floor which stunk (sewer) and the towels of the previous guests had not been cleared and the pillows on our beds had no covers. Since we were tired after travelling this wasn't nice but they instantly took care of it when we brought it to their attention. We had a different room the remainder of our stay which was great and had no smell issues (apparently 3rd and 4th are the best floors) with view on Sofitel.
I like the gym, location, rooms and food at the hotel. Good value for the price.
I think they can work on the attitude on the staff. Spa is overpriced and they don't have control over their bookings.
Personeel! We had to switch rooms repeatedly because of a horrible smell in the room and the air-conditioning did not work. As in any hotel these things can happen. It is how we were treated by the personnel is what made the experience at this hotel a terrible one! Don't know if its because we dont speak french. Or that we are 2 women or because we booked via booking.com but the treatment was very disappointing. Only the doormen and room service personnel were friendly. We thought this has something to do with marrakech but after switching to sofitel only 3 min away we now know that its the hotel!!!!
Staff were not friendly or helpful. Registration was very poor. Additional cost for breakfast was very expensive
Service and hospitality was excellent.
Communication at the time of the booking was not clear. My room did not include breakfast and other amenities. This was not explained at the time of the booking. if l had not enough money l would not ve had any food to eat with my family. Its important that communication is clear and package thoroughly explained. I got a very bad deal and was not happy at all with booking.com. My name is Mrs Adebola Shaw.
Samira and Esma at the reception were my angels. They are so nice and helpful, I can't thank them enough. The location of the hotel is perfect, the most beautiful neighborhood in Marrakech.
Roof top terrace
I was there for a 3 night stay on recommendation and found it ideal. Clean, helpful staff, good breakfasts and a central location. Loved the roof terrace.
The location close to the old town. Staff is very helpful
The rooms and other areas need maintenance in order to make it a comfortable place to stay
The service was great! The staff was very helpful and spoke english very well and booked some tours for us. The location is perfect for walking to the medina but not staying in the chaos of it. The Hivernage area was gorgeous and we had a fabulous time!
On our first night we did not have water all night until morning. Wish we could have been told the water would be turned off from 9pm till 6am.
Food in the restaurant was excellent. Staff members were very helpful and nice.
Location was perfect Rooms very comfortable Spa very good Lovely Moroccan Wine.
Lack of food options on hotel menu. Other than the restaurant menu there was not much choice for food. Restaurant food could not be ordered and eaten elsewhere. Bar menu was very small..only a few pizzas, a burger and spag bol and a couple of Sandwiches.
It was generally decent, clean, comfortable beds, spacious rooms, comfortable bathroom..
Staff was only OK, the spa was closed that weekend (we had no notification). I needed earplugs to sleep the second night because it seemed the girls next door were having a party, but I guess that's just luck.
Location, quality of breakfast, helpfull staff
Bad smell in the room (due to renovation of SPA) Price (rates not including breakfast)
i booked transportation but i had to wait 1 h in the airport for the driver. I could understand that is travelling with other costumers. From the airport to the Hotel, is no more than 10 minutes and they don't say nothing to me.Lousy service!! Not even a call to me!! Over my room there are clientes they made noise all night and for 2 nights they scream at 4h/5h am in the morning.Impossible to rest! An experience to never repeat. And to never recomend to my friends
The service was good..
IT was a bit noisy because of the Spa renovation..
The friendliness and quality of the service was beiond perfect.
Sky bar, location and the food from the pool bar really was fantastic.
Apart from the bar staff the remaining were rude and unhelpful. They turned their noses up at us when we arrived, didn't greet us how I would expect in a 5* hotel and didn't advise that half of the hotel facilities weren't available for use. We organised an excursion from an external company and when we were due to be picked up the driver was told the hotel had no idea who we were- good job he waited!!! The hotel looks tired and needs a face lift. The hotel is classed as a 5* but in reality that's pushing it. We had a great deal through Booking.com but if I had paid any more I would have been very dissatisfied.
The noise, the bloody noise. Rooms are not soundproof and you are awake every morning.
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