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Newest reviews for Swiss International Hôtel Imperial Plaza

  • Sandra
      United Kingdom
    August 17, 2014

    Large rooms with air conditioning. Friendly staff.

    Pool was smaller than appeared in photo and inadequate for the size of the hotel.

    5.8

  • Anonymous
      United Kingdom
    July 8, 2014

    Rooftop pool is worth the stay alone. Excellent views!! Rooms are of a high standard.

    The location is too far out. Easily a 30 min walk to the medina, and 20 mins to guilez. A taxi is a better option however the cost does mount up if you like to explore.

    7.1

  • Emma
      United Kingdom
    June 3, 2014

    Very friendly English speaking staff, great pool, evening meal excellent and great pastries. The rooms were large and spotless, and location was good. UK TV/film channel, and free wifi.

    Breakfast - not much choice, good for continental, but cooked choice was poor and had wasn't cooked fresh, and coffee cold, and lots of salad? Also, cups and plates were dirty. Dining room very old, furniture needs renewing.

    7.5

  • Joan
      United Kingdom
    April 23, 2014

    Cleanliness of rooms and facilities

    The check in staff were not very friendly or helpful we had to wait over half an hour to get checked in. The lifts in the hotel need looking at and updating

    7.1

  • Karen
      Gibraltar
    April 22, 2014

    The service was really slow. We got our towels in the evening which is really annoying because we want to take a bath before heading out after check in. Also the remote control for our tv was provided only on our second night when we requested for it the day before. And to top it off when we get to our rooms after check in the staff are still making the beds and doing their cleaning.

    5.8

  • Mohammad
      United Kingdom
    March 2, 2014

    Comfort

    Nite staff attitude specaily short old guy with glasses on

    6.7

  • Anonymous
      Australia
    December 28, 2013

    The staff and their willingness to help in any situation. They were friendly and made me feel at home. Nadia, who organises tours and provides information found me a 'chauffeur' to take me to see some of the city. He was also able to find a camera shop for a part that I needed - a task that would have been impossible by myself. Breakfasts were excellent and provided a wide choice for people from diverse cultures. Service in the dining room was excellent. Wi-fi was available in my room and was free.

    1) Locking myself in the bathroom the first hour! There was something wrong with the lock mechanism on the door and no-one responded to my frantic calls for help. After some strenuous effort I managed to disengage the locking mechanism and get out. After that I left a bathmat in the doorway to my bathroom and didn't close the door. I reported the problem but there was no sign that anyone had checked the door lock. 2) One of the two elevators was often not working and when it was working, it sometimes took 3 or more presses on the required floor button to close the door and to 'go'. 3) All towels reeked of cigarette smoke. 4) The beauty salon is poorly appointed. For example, there is no table for the manicurist to work on. She filed my nails and applied nail varnish while I held my hand in the air unsupported. There was very poor light in the area where makeup was done. The chair I sat on had to be put against a wall to stop it from 'reclining'. 5) The other concern I had was that dining room staff told me that breakfasts were not included in the total account. When I asked at reception to have this clarified, they also said that breakfasts were not included. As a result I emailed booking.com and received a prompt and effective reply. I am fairly certain that the final account reflected the inclusion of breakfasts. However the account is not absolutely clear to me. I speak good French and had no trouble communicating with the staff.

    8.3

  • Erwin
      Netherlands
    September 28, 2013

    Breakfast. Friendly staff. Clean. Swimming pool on the roof.

    Toilets in the basement.

    8.8

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