Hôtel Jnan Fès  

Very good, the staff were friendly. The price of the hotel comparing with facilities was reasonable

Nothing apart from the location.

Staff asking for money. Bathrooms and rooms need to be redone. Long wait dor check-in. Minibar empty... You need to call to order something to drink. In general, the hotel should not be more than 3 stars.

It was great, comfortable rooms, great service, nice pool and almost everyone spoke english and they were all willing to answer our questions and provide us with maps and directions to the city sights.

The breakfast was definately very poor and not worthy for a four or five star hotel, it was more likely the breakfast you eat in a pansion.

Staff are not professional at all,i rang reception 3 times to come and fix the mini bar fridge but in vain,there is no bin in the room,i would recommend royal mirage next to it .beacuse this hotel used to be 5 stars before,but now only 4 stars because of poor maintenance and unprofessionalism.the money I paid is not worth it at all,

During our stay in the hotel for the honeymoon,i had a terrible and awful experience,the staff are not professional at all.when we came late at night they made us fill in all the papers on the main desk rather than having a seat.but that was not a major concern because am moroccan and I know how poor customer service you get in certain places.i have asked 3 times to fix the mini fridge but no respond at all to my request.the worst part,when we were sleeping,someone opened the door at 1:00am,my wife got scared,and couldnt sleep th whole night,i was scared myself,when I opened the door,there was no one.i rang the reception straightaway,and they said it's a mistake from a member of staff.at 8:00 am the room service opend the door again,when I asked why?she said orders from the hotel to check the room.i was fuming at that moment,when we were leaving the hotel,i showed my frustration and the way we have been treated,even one of the manager admitted that we've had a terrible experience.when I asked for a compensation.it seems that I was asking for stars from the sky.

I Liked the swiming pool.

The furnicher is old and they take too much time in making the check out.

Only the swimming pool is amazing and huge.

A/C is very weak in both rooms we booked and almost not working. The electricity got cut twice at night for 1 hour each time and could not sleep at all. Boring and empty hotel. No minibar and fridge was not working. The safe is locked. Tv is from 80's and 4 local channels available. Breakfast is very poor. Furniture is too old. Trust me don't chose this hotel unless you want to swim there only and sleep some where else.

I was extremely happy with the location, away from the hussle and bussle of Fez town centre which was only down the road, felt it was idyllic set in its own large grounds. Staff very courteous and helpful, nothing too much trouble. Lovely restaurants, extremely large swimming pool and patio area. Glad we booked breakfast, because there really wasnt anything within walking distance. Rooms were clean and of a good standard, large bathroom with big bath. The style of the hotel was typically arabic, in the rooms and in reception/restaurants area. Its listed as a five star outside the hotel, it probably was when it opened, quite palacial, but over time I would now rate is just less than a 4 star.I have alreay recommended this hotel to a friend going to Fez in May.

El hotel posiblemente fue un gran hotel con alto nivel, pero actualmente está viejo y ajado, mal mantenido y con problemas de atención al cliente. Incluso la factua fue hecha a mano, el sistema infomratico no funciona. Creo que necesita una renovación muy urgente.

Mas que nada la arquitectura , diseño y precio.

Los menús del restaurante individual y sus precios.

Es un hotel de 5 estrellas barato, tiene un restaurante muy bueno para comer en la noche, ademas hay un bar muy tranquilo con show, el precio excelente.

Un poco frió en las instalaciones, falta mas calefacción pero en general recomendable.

Hotel tres decevant pour un cinq etoile , menage des chambres a revoir, batiment veillissent, froid dans les couloirs dejeuners mediocre, rien avoir avec le zarat el jaba de qualité tres superieure et pour un prix trois fois moins cher et de plus une demi pensoin avec un chef tres bien, un hotel que j'avais frequenté un mois plus tot

C'est un bon Hôtel, les chambres sont spacieux et elles ont une très belle vue sur piscine ou sur le jardin. Le personnel est chaleureux et serviable.

Je pense qu'il doit être rénover pour avoir le statut d'un 5 étoiles. Le truc qui dérangent vraiment c'est le bruit des chambres en étage supérieur (claquement des portes, ouverture/fermeture du balcon, bruits des pas, ...). Il faut trouver une solution à ce problème.