Hôtel Jnan Fès  

Only the swimming pool is amazing and huge.

A/C is very weak in both rooms we booked and almost not working. The electricity got cut twice at night for 1 hour each time and could not sleep at all. Boring and empty hotel. No minibar and fridge was not working. The safe is locked. Tv is from 80's and 4 local channels available. Breakfast is very poor. Furniture is too old. Trust me don't chose this hotel unless you want to swim there only and sleep some where else.

Very good, the staff were friendly. The price of the hotel comparing with facilities was reasonable

The old spirit, the big gate, the lovely garden and the friendly staff

The hotel is like a smoke funnel. Because of the any-where-smoking policy, everybody is smoking every sort of stuff inside the hotel. My son and family were coughing most of the time. The hotel staff were not able to help with this as they have no smoking Vs non smoking rooms. This was one of the hotel's biggest minuses.

Breakfast is like in 2* hotel, very bad

This place should have died in the 1970s. Expect women to be ignored and men to be pressed for tips at every turn. A souless and depressing hotel.

Not far from the city cinter& attractions.Large and nice landscape.The staff is nice

The hotel is an old one and need some work on remodling.The hotel need hotel managment so bad.For example there is no(do not diturb) sign in any room of the two rooms I stayed in during that week,beside there is no mini bar.The breakfast is too expinsive

Staff are not professional at all,i rang reception 3 times to come and fix the mini bar fridge but in vain,there is no bin in the room,i would recommend royal mirage next to it .beacuse this hotel used to be 5 stars before,but now only 4 stars because of poor maintenance and unprofessionalism.the money I paid is not worth it at all,

During our stay in the hotel for the honeymoon,i had a terrible and awful experience,the staff are not professional at all.when we came late at night they made us fill in all the papers on the main desk rather than having a seat.but that was not a major concern because am moroccan and I know how poor customer service you get in certain places.i have asked 3 times to fix the mini fridge but no respond at all to my request.the worst part,when we were sleeping,someone opened the door at 1:00am,my wife got scared,and couldnt sleep th whole night,i was scared myself,when I opened the door,there was no one.i rang the reception straightaway,and they said it's a mistake from a member of staff.at 8:00 am the room service opend the door again,when I asked why?she said orders from the hotel to check the room.i was fuming at that moment,when we were leaving the hotel,i showed my frustration and the way we have been treated,even one of the manager admitted that we've had a terrible experience.when I asked for a compensation.it seems that I was asking for stars from the sky.

Great swimming pool. Nearby centre artisanal on the Allal Ben Abdallah avenue.

I Liked the swiming pool.

The furnicher is old and they take too much time in making the check out.

The hotel was very easy to locate and was in a quiet area of Fez. The room was very well appointed and the staff extremely attentive as is usual in Morocco. For the price paid for the room it was extremely good vaue. The hotel is clean, the grounds well cared for. Perfect

Absolutely no complaints at all. Superb value for money.

Location was good in new city. Very helpfull staff. Sauna was nice and relaxing.

The room & bathroom size was generous plus reasonably equipped and clean

The TV unit & Occupancy was too low so lacked good atmosphere

Hotel tres decevant pour un cinq etoile , menage des chambres a revoir, batiment veillissent, froid dans les couloirs dejeuners mediocre, rien avoir avec le zarat el jaba de qualité tres superieure et pour un prix trois fois moins cher et de plus une demi pensoin avec un chef tres bien, un hotel que j'avais frequenté un mois plus tot