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Newest reviews for Kenzi Menara Palace - All Inclusive Premium

  • Naima
      Saudi Arabia
    August 13, 2014

    Everything

    Nothing

    9.2

  • Beverley
      United Kingdom
    July 24, 2014

    The pool may appear a bit chilly at first but it offers a superb size for fun or serious swimming and is spotlessly clean. The loungers are very comfortable especially the double platform curtained beds. Pool staff were all very polite and friendly. the man who ran the Yoga and stretch classes was 110% and his energy needs to be witnessed to be believed. He is an employee I would definitely want to keep.

    Unfortunately our room balconies overlooked the dining room and therefore offered no privacy at all. Food at the pool was not very imaginative and the Moroccan meal in the restaurant was awful and no comparison to the food we ate in Marrakesh. did not use all inclusive.

    7.1

  • Roy
      Gibraltar
    July 23, 2014

    good hotel for relaxing and golf holidays

    7.5

  • Craig
      United Kingdom
    July 22, 2014

    Spacious room, clean, good location, very quiet. Reasonably quiet hotel, not over full so lots of room around the pool for sunbeds/beds. Lovely big pool. Food is nice. Staff in the moroccan restaurant are excellent, friendly, attentive and courteous, including the live music. The housekeeping staff are very friendly and polite.

    All of the bar and restaurant staff including reception, with the exceptions of the ones above, are uninterested, make you feel like an inconvenience, miserable, inattentive, and do not make a positive impression of the Moroccan culture.

    7.1

  • Anonymous
      Belgium
    July 15, 2014

    The service is great. Hotel personnel will try everything they can to please you. As a family we appreciated particularly the two facilitators/animators, Hassan and Fatima Zarah who entertained incredibly well the hotel's guests with various activities (eventhough it was Ramadan!)

    nothing

    9.6

  • Louise
      United Kingdom
    June 24, 2014

    Some of the staff where helpful and this was enhanced once we tipped. The breakfast was good, and the cleanliness in the rooms brilliant.

    As this b&b, half board, and all inclusive you have many people having different experiences, the people who are on all inclusive being at the bottom of the list in the products / quality of food and service. This is not a five star in my opinion, it doesn't give you that special feeling which you would hope to have. When you arrive at the hotel you recieve no real information about the restaurants how many times you can go, local facilities tours etc. In your room there is no welcome pack either telling you where to go etc. when we do ask staff about markets we where always informed different information to other people we spoke to. Around the pool area all inclusive customers have plastic glasses and no waiter service. Paying customers have waiter service, glasses and glass bottles, resulting in some people dropping glass around the pool. Which I found disgusting as children where playing near the area. I also got a small shard of glass in my foot.

    6.7

  • Santiago
      Spain
    May 30, 2014

    Pool

    Food very expensive

    7.1

  • Anonymous
      Portugal
    April 19, 2014

    Front desk staff very professional and friendly, concierge very helpfull, nice and big bedrooms, good atmosphere and nice breakfast.

    Bar staff very lazy and the service taking too much long. Marocan food restaurant was not good and very expensive at the hotel. Swimming pool service not so professional. Room cleaning could be better and sooner, rooms are cleaned very late in the afternoon.

    5.8

  • Radule
      Montenegro
    March 28, 2014

    Spacious hotel, excellent staff

    Nothing to add here

    7.5

  • Anonymous
      United Kingdom
    March 27, 2014

    the hotel looks amazing and the amenities are great breakfast is vast but not the best the pool looks great

    the spa package is average at best staff don't seem to like english speakers pool is freezing cold!

    7.5

  • Ilias
      Morocco
    March 11, 2014

    Spacious rooms BF

    None

    8.3

  • Mr.
      Egypt
    February 24, 2014

    The guest relations didn't attend us and there was overbooking at the hotel and wanted to switch to another hotel and we checked in after 5 hrs

    3.8

  • Saeed
      United Arab Emirates
    February 24, 2014

    Hotel staff were responsive to requests Staff are always willing to help out

    Trasfering to Kenzi club because thevhotel was over booked. Rooms were far away and lights are dim at night Car trsndportation to Kenzi Menara Palace took some long time in few occassions

    6.3

  • David
      Switzerland
    February 23, 2014

    Not much now you come to ask

    The absolute rubbish i had to endure during check-in

    4.6

  • John
      United Kingdom
    January 28, 2014

    Room was spacious, comfortable and well equipped. Staff were polite and helpful. Lovely pool area. Food was ok. Overall a very nice hotel and I'd have no hesitation on returning in the future.

    Some aircraft noise and to far out of town.

    8.3

  • Robert
      United Kingdom
    January 28, 2014

    pool area and poolside restaurant . shuttle to town . breakfast vast & varied.

    our room had the view and the noise from dining room and kitchen - say 15 metres away - too close! and patio had public toilet wall & windows on one side! and patio door lock broken & not repaired despite multiple requests - so room not secure!

    7.5

  • Sawsan
      Kuwait
    January 24, 2014

    The spacious room after upgrading

    Had to checkout at 12 am although I checked in at 3 am and breakfast closed at 10.30 so missed it although was included in my booking

    9.2

  • Rene
      Netherlands
    December 30, 2013

    The big swimminpool outside and the small one inside according to our children. Big rooms.

    The extra beds for the children were poor. We used roomservice twice and got cold dishes that should have been hot.

    7.5

  • Michael-brian
      United Kingdom
    December 30, 2013

    Comfort, facilities, food especially breakfast.

    Swimming pool needs a refurb.

    9.2

  • Redouane
      Morocco
    December 25, 2013

    The Media Entertainement System with recent movies The confy beds and rooms The food is ok

    They removed the cofee machine from rooms

    7.9

  • Anonymous
      Morocco
    December 2, 2013

    Room are large

    Noise : Bar music heard at room Mini bar : absence of chocolat, cookies...

    4.6

  • Anonymous
      Kuwait
    November 19, 2013

    1. Location 2. Big room 3. Place is nice

    1. Changing money between dirham and Euro

    7.5

  • Steve
      Canada
    November 14, 2013

    We stayed 2 nights with room and breakfast. The room and bathroom were large with all the amenities needed. The buffet breakfast offered an extensive choice and was also very well presented. The restaurant staff was plentiful but seemed disinterested in serving the guests. However the front desk staff and bellmen were very helpful with great personalities. Furthermore, I forgot my passport in the room safe and Fatima-ez-hra (the front office manager) saved the day by immediately shipping it to me in Casablanca as my flight was leaving the next day at 7am. We enjoyed the hotel and would recommend it.

    8.8

  • Hassan
      Morocco
    November 12, 2013

    - Perfect place to relax. - Excellent breakfast offering.

    9.6

  • Michelle
      United Kingdom
    November 3, 2013

    Most of the staff were excellent and very helpful (although usually expecting a tip - this is normal it seems in Marrakech!) The facilities were very good and we certainly other than the cashier experienced none of the difficulties reported on trip advisor with the staff. we would stay again Marrakech was a great experience and we will return.

    needs to be made more clear that when you book it is not necessarily all inclusive as the title of the hotel is misleading and is not in fact the name. the name is Kenzai Menara Palace signature and not 'all inclusive premium ' this leads to a false expectation. the price is good for what it is so why spoil the guests experience and put themselves in a difficult position from the start. also the cashier (female) is very dishonest - she tried to rip us off when exchanging money, until my husband asked for a calculator then she tried to cover up - apparently this is not the first time this has happened.

    9.2

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