Noise due to location: true, it is somewhat noisy, if you want the Hasan
2 mosque view. Try to choose the highest possible floors or choose the
back view. Any hotel in a big financial city is usually noisy (E.g New
York, Tokyo...etc), and Casablanca is the financial city of Morocco.
DOTTED WINDOW: TRUE, which is really bad. It obscures the amazing view of the ocean and Hasan 2 masjid.
RESTAURANT: TRUE, I think it needs improvement and attention from management.
I went to the main restaurant on 2nd floor at around 9:30 pm, which is a normal dining time, in the middle east, however the waiter told me they have finished serving dinner, due to the fact they a large event or group or something. Fine.
So I went to the restaurant on the 27th floor, ordered a smoked salmon, and unfortunately they do not have tartar sauce, which is my favorite sauce with smoked salmon. I also ordered a grilled salmon as my main meal, but it was terrible.
Please, Mr. Chef, change the recipe, and make a better marinade. Also, Salmon likes lemon butter sauce!!! You have to serve it with lemon butter sauce!
Restaurant needs improvement, in my opinion.
- Very friendly staff
- Relaxing atmosphere
- Nice spa
- Room was very comfortable
- Lobby is wonderful
- Fast internet
- Nice rain shower. Amazing!
Notes about previous bad reviews from other guests:
Regarding "ELEVATOR TAKES AGES TO ARRIVE": NO it does not take ages to arrive!! It is a smart elevator, such as those found in many high tech executive buildings. You have to punch in your desired floor on a panel, then stand at the elevator, which the panel directs you to go to. So if it guides you to go to elevator 'A', you have to go and wait at elevator 'A'. If you keep standing at elevator 'D', it will never come!! That simple.
I have 2 videos proving it does not take ages, but I think I cannot upload them here.
Regarding "VERY SLOW INTERNET": NO, it is very fast, and I have a proof (Speedtest). The speed is very much ok, which allows you to whatsapp, facebook, viber is crisp and clean, online games. Little hickups when sending a photo, I think due to upload speed (I think, I am not a tech). After I checked in and entered my room, I choose the network and password, my iphone and my ipads are connected during all my stay. No hassles at all, as some mentioned. No hassle as to number of devices. Not even one time, did the connection disconnect. Only rarely, during sending a picture on whatsapp, just you resend it and it goes.
Regarding "CHECK IN IS SLOW": NO, check in was super fast. Maybe the person who gave this bad review had this as an exceptional case. For me, it was super fast.
Regarding "CHECK OUT and WRONG ITEMS CHARGED": NO, it went smooth and fast. No false charges, and my card was charged for the right amount.
Thanks also to Mr. Khalil Jabrane, Guest Relation Manager, for your warm welcome and farewell.