The first day we arrived was late and when we got to our room it wasn't what we had booked - we booked a balcony room and the sheets were stained so we slept on top of the duvet - however, the next day we spoke to the receptionist and we were given a new room where we found the sheets to be cleaner and the room was of better quality.
I would have liked more fruit at breakfast, the only fruit on offer is watermelon though very refreshing some other variety would have been nice!
The major concern we had was the cleanliness of the sheets, though of course laundered and changed regularly enough (on request) the sheets were stained and not fresh whites which was off-putting.
The towels were never changed unless requested at reception, even when the dirty/used towels were left on the floor for pick-up, housekeeping just re-hung the used towels on the rack!
Mid-stay the TV lost all signal and we asked multiple times to have it checked out and fixed if possible, the maintenance worker came to check it once but didn't do anything that we hadn't tried and then left without fixing the problem!
There is no hairdryer in the room, it can only be requested at reception, though it is a powerful appliance rather than the typical hotel dryer, the first time I requested it, I didn't receive it - perhaps there is just one for multiple guests and if it is being used you must wait?!
The lift was regularly used by the housekeeping staff preventing the guests from using it even in the evening. There were two lifts though it seemed only one worked but mostly we had to climb the stairs even on our depart we had to carry our suitcases down the 4 flights of stairs!
Though these are minor issues and didn't really affect the enjoyment of our time in Marrakesh, given that the hotel is a 3 star rating we would have expected more cleanliness from the housekeeping.
The hotel is modern with a Moroccon/French flavour, located in the new city. It is convenient and very accessible, in a quiet area. It is a cheap taxi fare away from the Old city and just a 5 min walk from the new shopping mall where you will find a Starbucks and Supermarket.
The staff were very helpful and even allowed us a late meal close to the closing time of the restaurant the night we first arrived. The food was good quality for the price and breakfast every morning was nice for a limited selection - however, if you like just pastry for a morning snack (and don't have breakfast inc.) the patisserie adjacent the hotel is better value!
The lobby/reception and restaurant are neat & tidy and welcoming spaces, the pool beyond the restaurant patio is small but a nice resting area to cool down and relax.
The rooms are spacious and the air-con is excellent, we had a balcony which allowed us to dry our clothes/swimwear quickly.
Overall we enjoyed our stay and are grateful to the kind and helpful staff.