1) Not so “superior” room
The only upgrades of a superior room are more floor space and a kettle, but no cups or tea, coffee etc. “Free toiletries” means one 100ml bottle of shampoo and shower gel (no hand soap, conditioner etc.) which were never replenished during our stay, neither were the two 250ml bottles of water provided. Wardrobe too small for a dress. Disappointing for a “resort”.
2) Mediocre food
The breakfast was poor and the resort rules said it finished at 11:00 but we were told off for arriving at 10:40 and our food selection was limited. The dinner was expensive, underwhelming and mostly European dishes (typically only one Moroccan dish on the menu) but there are better restaurants nearby, e.g. Moha Tirste and Tatfi Atlas.
3) All personal drinks are forbidden
We brought bottles of water because tap water is undrinkable, but these were forbidden as everyone must buy them from the bar. Eventually we were allowed the water but were fined for having other personal drinks (they searched our bins every day). They claimed this rule was on their website but we could not find it and the resort rule book is unclear.
4) Overcharged bill and intimidation to accept it
At checkout, our bill included many drinks that we had not ordered. When we queried this error, one of the managers became incredibly angry. He shouted at us, insulted us, threatened us, banged his fist and swore at us. It was claimed that a waiter (who did not appear) recalled selling us six beers in one order – despite there being only two of us! In the end, the spurious drinks were removed but only after an hour of dispute and without an apology or acknowledgement of error. This behaviour was disgraceful and made the final night of our honeymoon a terrorising experience – my wife cried herself to sleep and I stayed awake all night scared that he would return to act out his threats.
Amazing views of the Atlas Mountains (although they are too far away to hike). Beautifully decorated grounds with two swimming pools (although both were freezing cold). Generally clean room (except for the winter blanket). The hammam is good and you get a good scrub down and massage (if you pay for the full package).