Absolutely nothing bad to say about this place!
You simply won't find a better value! Not only is the food delicious, the rooms beautiful, and the beds comfortable, but the staff is just incredible.
We arrived well before check-in, but they still served breakfast to us with all of the Moroccan hospitality you'd expect! When we finished, Hassna told us about all of the tours and excursions she could help us book, explained what she think would be the best use of our time, etc. We are so grateful to her for setting us up with a great day trip to Ourika Valley.
Namja, who acts as the housekeeper, is so precious. She worked hard to make sure our room was ready to go as soon as it could be, even though check-in was hours away. She also helped me learn a few words in Arabic, and was one of the nicest ladies I have ever met! I gave her a huge hug when we left, I miss her so much!
On our last day, when I realized that I had made a mistake with our flights, Hassna personally helped me work with the airline. We never asked her to, but she drove us to airport and went inside with us to be our translator, and even let us use her cell phone to make an international call. In all my travels, I have never had anyone go so far out of their way to make sure we were taken care of. I was panicked that morning, and I have absolutely no idea I would have done without her.
I will never forget the hospitality of the staff of Riad Ailen. After a day in the business of the Medina, it was a quiet, wonderful retreat. You will love being here as much as we did!