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Riad Khol

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Sofitel Marrakech Lounge and Spa

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Score from 204 reviews Good 7.9/10

Newest reviews for Riad Charaï Suites & Spa

  • Sara
      Belgium
    August 10, 2014

    The swimming pool is refreshing in the summer. The rooms are nice and clean. The staff very friendly.

    If it's the first time you travel to Marrakesh, it's hard to find. Definitely a 15min-walk to the center of Marrakesh.

    8.8

  • Hannah
      United Kingdom
    July 16, 2014

    The Riad was amazing! Very clean and calm environment with beautiful rooms, swimming pool and lounging area. The Spa faciltities were great and good value for money. Staff were lovely, the Riad made our trip to Marrakech!

    9.2

  • Eric
      United States of America
    July 6, 2014

    A true haven of peace , beautiful interior, lots of areas around pool to relax Family suite was amazing, excellent space, decoration, architecture Staff extremely polite, helpful and great service A gem beyond our expectation

    Since the riad cannot be reached via taxi the grand taxis stop at the wall and there is a 5 min walk through a very patchy area, not unsafe nor dangerous, just poor and different for Westerners

    9.2

  • Joanne
      United Kingdom
    July 3, 2014

    The staff couldn't do enough for us, the room was beautiful and the riad was in easy reach of all the major tourist attractions.

    Nothing to dislike

    9.2

  • Imogen
      United Kingdom
    June 24, 2014

    This riad is absolutely beautiful and the staff are helpful and charming. Would recommend it to anyone looking for a very central location to explore Marrakech from.

    This area of Marrakech is very rundown and acts as a stark contrast to the hotel within.

    9.2

  • Michelle
      United Kingdom
    June 19, 2014

    The staff could not have been more helpful and welcoming

    Nothing!

    9.6

  • Thomas
      United Kingdom
    June 10, 2014

    The staff were brilliant, always extremely helpful in all endeavours; from booking tours, suggesting where to visit, what restaurant to try out, to simply supplying us with drinks, food and telling us about the local area. The Riad itself was beautiful, somewhat a bit worried as you snake through the small crowded streets, the tranquility and peace were a welcome rest, shutting out all outside noise.

    After staying at the Riad for a week, the continental breakfast did get a little repetitive although learning on the last day you can order eggs, we wished we had known this earlier. Small issue, not one to actually complain about!

    8.8

  • Dina
      France
    June 5, 2014

    The people were nice and friendly. Good service

    8.3

  • Christine
      United Kingdom
    May 8, 2014

    The location is the worst ever

    4.6

  • Nicholas
      United Kingdom
    May 4, 2014

    Room excellent general areas excellent. Wonderful riad in terms of design. Very clean and cleaner was also excellent little touches of class

    Website says fully licenced bar. This is not the case. Never had any alcohol available which is fine if you say that but should change advertising. Food was very confusing ordered and then was told an hour later was not available. And changed order overall food was not poor.

    6.7

  • Tarek
      United Kingdom
    April 22, 2014

    Really lovely place, very friendly staff, very nice rooms, and very much a representation of Marrakech's old Medina

    The location takes quite a long walk to reach Gamaa al-Fanaa, the centre of the Medina

    8.8

  • Shoko
      Germany
    April 20, 2014

    The manager was really kind and helpful!! Nice accommodation!

    9.6

  • Nicola
      United Kingdom
    April 1, 2014

    ~ The Riad is truly beautiful and picturesque, it's a little oasis in the middle of the local neighbourhood. ~ The staff were very friendly and attentive, a little slow on serving food but this is typical of morrocans. Midget the Manager was amazing and english was perfect.

    The only downside is the location, as two young single females walking around the back roads on your own wasn't a great experience. We got lost on our first night and had every boy wanting to show us the route for money!

    7.1

  • Anonymous
      United Kingdom
    March 27, 2014

    Amazing staff help you get the best out of your Marrakech adventure. The Hammam treatments in the spa are fantastic, they do couples which is great. The Riad is beautiful and the room was lovely.

    Room was a bit dark even with all the lights switched on, made packing difficult.

    10

  • Anonymous
      United Kingdom
    March 23, 2014

    Customer service was excellent

    Location wasn't great

    8.8

  • Dino
      United States of America
    March 14, 2014

    My wife, her mom and I have enjoyed the Riad, the help from the management team including some suggestions for popular sites and seens to visit. Thank you for hosting us.

    8.8

  • Adriaan
      United States of America
    February 2, 2014

    1. The room was very nice. spacious, and very clean. 2. It was very safe once you got into your hotel complex.

    1. Location - We could not find the hotel. There are no streets close to it. We had to pay people to show us how to get to the hotel. We had to walk 300 meters with suitcases to get to the hotel. We had to pay a lot of money to park our car. It was a disaster. 2. If you wanted to eat lunch or dinner, you had to order it the day before or in the morning. 3. The Euro to local currency exchange was terrible. They quote you the charges in euros and then do their own conversion of how much it is and you end up paying a lot more since they give you a disgraceful exchange rate. 4. We could not figure out how to use the safe.

    7.1

  • Charlotte
      United Kingdom
    January 26, 2014

    Very attentive and friendly staff, beautiful surroundings, amazing overhead shower, continental breakfast also impressive. All round best part of the holiday was the riad.

    9.6

  • Adam
      United Kingdom
    January 10, 2014

    Friendly, easy stay. Staff really helpful. Would definitely recommend!

    Dont pay extra for the "better" breakfast, standard breakfast is better.

    8.3

  • Anonymous
      Netherlands
    January 7, 2014

    very friendly staff, fantastic room, lovely breakfast

    10

  • John
      Norway
    December 29, 2013

    Helpfulness of hotel staff and management is as good as any. Decor has wow factor, looking forward in coming back and recommend the experience of this Riad to all. Book with confidence .

    If anything the distance from Jamaa El Fna, but its a cheap taxi ride return around the Medina.

    8.3

  • Adrienne
      Luxembourg
    December 11, 2013

    Great atmosphere, wonderful roof-terrace to eat breakfast on. Good loungers for sunbathing/relaxing.

    Riad is quite far from the main square and still took 40minutes without getting lost. Most times we would get lost and it would take even longer. Better to take the 5 Euro taxi to/from the Riad.

    7.9

  • Esther
      Netherlands
    November 27, 2013

    Great roof top terrace Nice & spacious bathroom Friendly staff

    No hot water in the hamman Organisation of services (taxi bookings, tour booking etc) didn't always work out, or were too late

    8.3

  • Emma
      United Kingdom
    September 20, 2013

    Riad was simply stunning,a mini paradise hidden away from the hustle of Marrakesh. Excellent service from staff who were very friendly. Everything done to an excellent standard.

    Not many taxi drivers knew where riad was and often dropped us off at nearest square, once we found our bearings was easy enough to find but we did get lost a couple of times.

    9.6

  • Dagmar
      Australia
    September 14, 2013

    10 out of 10. Great staff, beautifully done, best accommodation in our 5-week trip around Morocco

    A few drops of water leaking from the ceiling at some stage - not enough to pose a problem.

    9.6

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