Riad Dar Nael  

We loved our stay here! It was fantastic - I can't recommend it highly enough. For an inexpensive place it was a haven of tranquility and all the staff were lovely, friendly and helpful. The other reviews mention that it is hard to find. Yes it is - so I would recommend getting their airport pickup service when you arrive. However, a few helpful points will stop you getting lost when you come back from 'Big Square' (Janam el fna). I would recommend venturing out of the riad during the daytime, and really taking your time to memorise the route to the big square. Take photos of the intersections and note landmarks such as mosques, palm trees etc! Remember that after 8.30 each night a lot of streets in the old town get closed. And when the shops close at night it changes the whole street scape too - so if you're coming back later at night use the bigger landmarks to find your way back and you will be fine.

I liked everything.

They were happy to store my luggage after I checked out. The airconditioner doubled as a heater, which was good as the room smelt of sewage and needed airing! The room "Fatima" had nice light from the courtyard and nice interior design. The riad provided a photocopied diagram of how to get there — upon checking in! The logical thing to do would be to upload this as one of their pictures on this site.

I found a phone and called for collection from the Marrakesh Museum as per their instructions, but they said they couldn't meet me and I should ask someone. I asked a boy, and he knew it, but when I offered 2 dirham (25c) as thanks, he got angry, abusive and demanded euros for his 'service'. A very unpleasant start to my stay. The roof terrace view was nothing to write home about.

According to my gps, the location of the riad is not in the coordinates reported by booking.com. After phoning asking help the riad did not solved the problem. Because of the error in the coordinates, we had to pay 575 dirhams to several persons to find the riad, and when we arrived the recepcionist in the riad said this amount was right. But the worst was that my family suffered a lot of stress because in Marrakech nobody helped us without deceiving, though paid for not solve anything. We spent an uncomfortable night without luggage, because by not finding the riad our luggage were left in the rental car and we did not know how to find it until the next day.

Riad Dar Nael is largely fine, and the rooms are comfortable, clean, and equipped with excellent showers. My only problem was that there is a distinct lack of managerial staff present - we only met the (very nice) security guard - and so this became annoying when he did not know how the card machine worked (one of the reasons for picking this hotel, as we ran out of cash), or how to explain certain additional charges on our bill etc.

I recommend! Riad's personal warmth and a great availability! All the best! Breakfast: the best ever! 100% traditional Do not missed anything! special attention: when you reach the square Jemma El Fenna, call the riad to meet with you Going to the Riad is complicated and a little scary. but on entering the riad forget everything!

Only the way to the Riad-scary, and confusing

Friendly people, nice interior design, a bit hard to find, but we had the airport transfer guy to show us! They also arranged for a 3 day 2 night trip to the desert/dunes which was superb too!

Just the location, but they provide map to go to Jmaa al Fna which was useful!

The staff were very friendly and attentive. Their English was fairly basic but they knew enough for us to understand and we also spoke enough French to communicate. The hotel offers a variety of excursions for very reasonable, cheap prices. We went to the atlas mountains for the day to see the cascades d'ouzoud (waterfall) and it was excellent. The food choice in the hotel was fairly limited but was delicious.

The only negative was the location of the hotel. It was quite far from the main square and we ended up paying local guides to show us back and forth as taxi drivers didn't know exactly where it was situated. However, my boyfriend and I only stayed for a long weekend, if we had stayed longer I'm sure we would have worked out our way around the medina.

everything is good. The stuff is sooo nice and the room is awesome. It was really nice there.

It's a little bit hard to find

In Medina, quiet

Touts around trying to get money for giving directions you already have on the map

Lovely rooms, although those on the top floor were best as you could open the windows and get a breeze in - the lower ones were under the ridiculous plastic courtyard covering turning it into a sauna! breakfast was lovely up on the tented roof terrace. An untouristy authentic place to stay.

The welcome was odd - the hostess disappeared as we arrived and left us with a night guard who spoke limited english which didnt help as we were trying to sort out a query with some of the rooms we had booked and the payment. She didnt appear the next morning either, although the lady who served us breakfast was very sweet and helpful. The place is okay to find with their map, but getting out of the souk onto the right street proved a bit difficult after food in the square in the evening, especially as the medina gets locked up at night - we paid a local lad 10dh to get us as far back as the marrakesh museum and from there it was easy.

Exellent location in de medina of Marakech. Staff is very friendly

The room was nice. The Air Conditioner was working good!

It´s very difficult to find the Riad, even the local people had problems finding it. The room doesn´t smell very good, like feet transpiration.

comfort