We had a very pleasant stay at Riad Dar Nael. The staff at the Riad were incredibly lovely. They were attentive and accommodating, particularly the two young ladies who prepared breakfast every morning (which consisted of various breads and pancakes as well as fresh orange juice).
Whenever we ran into a problem, they didn't hesitate to help us. For example, a light bulb in our room stopped working and after reporting it to the staff, they fixed it straight away. The manager was extremely helpful in booking taxis, minibuses and excursions for us, and she was very easy to contact prior to the trip through email and phone. One of the best parts of the trip was going on an excursion to see the waterfalls of Ourika, where the car ride and tour guide were booked for by the manager.
We particularly enjoyed going to the terrace where you can relax after an action-packed day. The terrace had sunloungers and tables to sit at.
Whenever we returned to the Riad in the evening, our rooms had been cleaned and organised. The rooms were big enough to relax in comfortably. The staff would provide new towels and beds were made every day. The air conditioning was fully functioning, which is a relief after returning from Jamaa El Fna where the heat was at times intense! The Riad was very clean and we received a professional service.
In terms of location, the Riad can be very difficult to find and it is easy to get lost. Although it is not too far from Jamaa El Fna (walking distance), the alleyways all look very similar and there are minimal street signs to guide you to the square, although the Riad did give us a map to help us. On the first day we went out, we ended up getting lost and it took us a while find our way back. At times, we used shop names to guide us to the square! All part of the experience! However once you arrive at Jamaa El Fna, it is easy to access different parts of the city (via taxi, horse carriage).
We arrived at Riad Dar Nael as a family of 5, two of us were staying in a room on the ground floor whilst 3 were in a room on the second floor. Unfortunately the room on the ground floor of the Riad is very close to the entrance, so be prepared to be woken up throughout the night by late arrivers! However this wasn't an issue with the rooms that were on higher floors.
Additionally, the wifi could be unreliable at times.