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Newest reviews for Riad des Ours

  • Anonymous
      United Kingdom
    February 6, 2014

    nice big room

    breakfast was not good like it should be. staff dont speek english, it was room with a tv, but tv without anthena

    7.1

  • Anonymous
      Germany
    January 21, 2014

    Total fraud. We booked a double room with air-conditioning and flat tv. But at arrival they gave us a twin room without the above mentioned features at all. The Manager came and told us, that it was Booking's fault and we have to contact Booking. If we leave, they will still charge us. Then we called customer service of booking, they immediately pointed out that the hotel put their own description and will find us an alternative option, since its not our fault at all. So we were transferred to another Riad without being charged by Riad des Ours. As we left, the manager got angry at us and laughed at us with other staff in Arabic. The hotel seems ok, but the staff was dishonest.

    2.5

  • Marketa
      United Kingdom
    November 22, 2013

    Good breakfast

    Location, difficult to find. Didn't feel very safe. staff didn't speak any English

    5.8

  • Andrew
      Ireland
    July 14, 2013

    Clean

    The staff couldnt speak a word of english. We got back one evening to find no one in, we had to wait 30mins for anyone to return to let us in. On the morning of our departure we were told 7:30am was too early to provide us with breakfast and when we tried to leave the door was looked and there was noone else in the building but us. This was the worst place we have ever stayed in. We did not feel safe at all. When a cowboy tour guide (we did not ask him for any help, we knew how to get to the riad) wouldnt leave our riad until we gave him money, the staff member would not close the door of the riad. As a result we felt extremely unsafe and a very upsetting experience. When reported that the air con was leaking water on the tv that didnt work, the staff member simply put a towel over the tv. If they would have spoken any engilsh and if we could have found anyone, we would have asked for a full and complete refund. Never stay here!!!

    5.4

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