Bathroom was not very clean, shower drain was plugged so water overflowed every time we took a shower (I mentioned it the first day and they said they had a repair person come, but the problem persisted). Wifi was pretty spotty, and only worked reliably in the lobby. chairs and table in our room were broken, there was an outlet the was no longer attached to the wall so you could see the wiring behind it. spa services were a total joke, I tried to get a manicure and pedicure but was injured by the technician and the polish job was so bad I had them remove it.
Beautiful building and common areas, Staff was pleasant and most spoke english quite well, lots of great lounge areas with interesting decor, food was decent and location was great.