This is a minor issue in view of the whole experience, but if you want to have lunch or dinner at the Riad you have to let them know in advance. The kitchen can't cope with spontaneous decisions!
The Riad itself was beautiful. An absolute gem in the messy bustling streets of the medina. The Riad was our oasis of peace, quiet, safety and relaxation. I have to say that all our needs were met. Extremely spacious and comfortable rooms, very clean, beautiful roof top tanning area with a jacuzzi. Breakfast and dinner was also delicious. Our stay here at Riad Flam was made extremely delightful by one of the attendants, Abdou. He was extremely polite, helpful and attentive to our needs. Here is an example. We had arranged for a two-day one-night desert camel-riding excursion, and the man who picked us up arrived early, but said that we were the ones who were late, and threatened that we get ready in 5 minutes or he would leave. He was extremely rude, and demanded that we pay upfront as we did not have a receipt. This was very dodgey and he started to get aggressive when we questioned if we would pay through the Riad instead. When we considered not going on the excursion at all, he started arguing. After more arguing we decided we would pay but did not have enough cash and he took us to an ATM to make sure we could pay on the spot. We later found out (after making friends and chatting to the other tourists on the same excursion) that we had been royally ripped off and paid almost twice of what everyone else did. (Most of the group, about 20 of us in total, paid about 550 dirhams each for the two day one night camel excursion, except one couple who paid 700 dirhams, whereas the price we paid was 935 dirhams each, not to mention the rude man also gave me back incorrect change. Furious!!) No wonder the guy did not want to let us go. The excursion itself was good and enjoyable, and I have no comments here about it. But after that extremely unpleasant exchange, when we arrived back at Riad Flam the following day, we related the experience to Abdou, suggesting that the Riad perhaps change tour operators, to avoid other guests going through the same mistreatment.