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Riad Al Loune

hotel In the Medina, this Riad features a rooftop terrace with lounge chairs and a small outdoor swimming pool.

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Score from 154 reviews Wonderful 9.2/10

Newest reviews for Riad Kaiss By Sanssouci Collection

  • Lesley
      United Kingdom
    July 13, 2014

    Wonderfull team running the Riad.

    10

  • Margaret
      Australia
    April 22, 2014

    The building itself is absolutely beautiful. It feels like someone's home, the furnishings and fittings are very comfortable but feel Moroccan rather than too modern. The food is wonderful served in the peaceful courtyard. I tried the hammam, again wonderful. But the best asset of this Riad is the staff, all so welcoming, especially Hayat, the manager, who must be one of the warmest most gracious people I have met in my travels.

    I really couldn't fault it. One tiny thing, the plants on the upper terraces need a bit of care.

    9.6

  • Zeynep
      Turkey
    March 4, 2014

    The location of this riad is very convenient and safe. It is run by a very professional yet friendly manager. If I come back to visit Marrakech i would not look for another place to stay. Riad Kaiss with its wonderful premises and warmMorrocan interior design met our expectation and may be more. Although this riad is in the middle of a very crowded area it was wonderfully quiet in the room and the garden ; we were completely surprised by the company of birds on our terrace every morning . It was a very pleasant surprise to wake up to birds singing.it Riad Kaiss is an oasis in a very crowded city.We were happy with our choice of this Riad on booking.com and enjoyed our stay there very much.

    10

  • James
      United Kingdom
    March 3, 2014

    authentic décor. Moroccan designs. Food prepared at riad was excellent. Easy access to sights of the city

    7.1

  • Vincent
      France
    February 25, 2014

    Hayat! She gave us the warmest possible welcome and did everything to make our short holiday a marvellous and enjoyable one. She and her excellent staff are super efficient, caring, polite, helpful and very very kind. Hayat is a credit to your company and we are already organising our return. The Riad itself is outstanding in every way; attention to detail, wonderful charm, a magical atmosphere, incredibly well-run and utterly delightful! We will certainly recommend it to our friends and family.

    Nothing! Everything was superb!

    9.6

  • Bert
      Germany
    February 24, 2014

    Friendly, hospitable personell. Beautifull design, and the possibility for a relaxing hamam provided

    The food in the hotel is rather overpriced, and not exceptionally good.

    8.3

  • Ekaterina
      United Kingdom
    February 12, 2014

    great design charming host, artistic rooms, quite

    if you travel in winter rooms get cold by morning breakfast could be richer Be aware that Medina is a medieval Berber city district with narrow streets, traditional mess of an orient bazaar, untidy, and at night becoming all empty and creepy, so if you plan to come back late from nightclubs and fancy restaurants it is not the best option to stay. I would suggest to find hotel in Hevirnage district.

    6.3

  • Jessica
      France
    February 3, 2014

    This Riad is beautiful. There was plenty of outdoor space to sit and relax at. The staff was friendly and helpful.

    The Riad was very difficult to find. Riad Kaiss offers transfer surface from the airport, but we did not use it because it was quite expensive (300 MDh compared to maximum 100 MDh for a taxi). Unfortunately, because we took a taxi, it took us 2-3 hours to find the Riad, as it was not easy to find in the Medina. To alleviate this, the Riad should offer clear and precise directions for travelers that opt out of their airport transfer service. The Wifi does not work in the rooms. In order to access the Wifi you must go outside to one of the common areas. As we visited Marrakech in February, it was quite cold outside in the evenings and mornings. Twice we came back to an unlocked room. Each time we left the room we took care in locking the room. Even though nothing was stolen, we felt uncomfortable with this. It seemed like our bags were searched while we were not there. For example, I left my iPad in my suitcase, and when I returned it was underneath my suitcase. Lastly, we picked this site because it offered rooms with twin beds. When we made the booking we were careful to select a room that had twin beds and made sure to specifically request it when booking the room. When we arrived, the room did not have twin beds. Luckily, after some arguing with the staff, we were able to get the room changed.

    8.3

  • Clare
      United Kingdom
    October 27, 2013

    We were moved to their sister hotel Dar Les Cigognes so that our rooms would interconnect properly. We stayed in rooms Sahara, painted like a fantasy desert complete with camels and starry sky, and Silver - an elegant four poster romance of a room. Both could not have been more perfect for their inhabitants. Their ex-nanny pastry chef taught the kids (aged 7 & 9) how to make Moroccan pastries while Pierre - the ultra stylish manager who curates everything in the hotel with a connoisseur's eye - took us round the market, introduced us to his suppliers and then hung out translating and drinking a bottle (or two) of very decent Moroccan Rose while the chef taught us how to cook fish Tagine. Perfect. Close to the Place Ferblantiers - THE place to buy lamps in Morocco - and an interesting 10 min walk to the 'Big Square'. Their Hammam / Treatment room is simply divine. Couldn't reccomend highly enough.

    Nothing - even Pierre's recommendations for restaurants around town were spot on.

    10

  • Tim
      United Kingdom
    September 16, 2013

    Staff were very warm and friendly (in particular the Manageress). Lovely traditional Moroccan decor, well appointed rooms, good pool. Food was also really good. Was also able to communicate with the staff via email before arrival to arrange our stay. Location was excellent, close to the Djemaa el fna, easy to find yet peaceful and quiet. We would not hesitate to stay at Riad Kaiss again.

    There were only 2 things to mention, the airport pick up arranged through the riad was quite expensive (300Md). We were advised of this cost before we booked it and the driver was excellent and took the stress out of finding our hotel for the first time. The toilet in the room was situated in a tiny cupboard that neither of us were able to close the door on when using it. Clearly this was a limitation of building itself but it could cause an issue for the larger or infirm traveller.

    9.2

  • Jalaa'
      United States of America
    August 29, 2013

    Everything... It was a magical place in every way possible

    The redundant menu same three days for lunch/dinner.

    10

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