My harshest criticism concerns the Riad's Hostess/Directress. Madam is arrogant, rigid, domineering and indignant, and more than willing to comment on what "can't" be done rather than work with guests when encountering unusual situations. Upon our arrival, she announced we needed to pay for our week's stay (in full) - this was not conveyed to us before our departure to Morocco in any correspondence. When we were willing to pay by credit, her credit card machine did not work and had not been working for eight days. We asked why we weren't alerted to this before our arrival so alternate payment plans could have been made but again, it was "our" problem. Madam showed no respect to her staff and often times berated them in front guests. Most disturbing for me was the lack of care/concern for a guest when I, unfortunately, experienced a severe back injury and needed to see a doctor immediately. Once again, it was my problem. She never checked on me when I stayed in my room for an entire day (unlike the cleaning staff) and then only after words were said between the two of us did she finally agree to help get me to the doctor. On my final night, she was most insistent to her evening staff not to assist me the following morning (on way to airport) as I had selected a different transfer service rather than the one offered by the Riad. Why? Because my transfer (taxi) was willing to get as close to the Riad as possible knowing how injured I was. I strongly urge the Riad Le Rubis work with this Hostess to improve her interpersonal/management skills as I have seen similar comments posted concerning this same woman. Allowing her to continue her imperious management style will only, in the end, damage the Riad's overall rating.
Two friends and I visited Marrakech the last week of September, 2014. It was my first time.
The one thing I can mention positive of my experience concerns two ladies who, I believe, to be the backbone of this Riad. These two young ladies (housekeepers) worked tirelessly (and I believe under extreme duress) providing breakfast each morning to the guests, cleaning all the rooms as well as cleaning the common area. They were always more than willing to help and answer any questions. They were a delight to see each morning.