They don't speak English, but they do speak Spanish (and of course French), so we spoke Spanish with them. The bathrooms are dimly light. If you do use them to organize a tour, we would suggest having the staff write down all the what the tour cost and every detail included in the tour on paper, so there is no miscommunication. We had a problem with a tour they organized for us to Chefchaouen. During the booking process, we were told the tour would include a driver and a local English speaking guide. We had asked multiple times to verify and every time they replied, yes, a guide is included. So the next day in the middle of the drive to Chefchaouen, the driver asked if we had a guide. We told him that the Riad had arranged for a guide, but the driver said that we only had transportation. We called the Riad and they said that the tour was only transportation and no guide was included. We argued over the phone, but were going in circles and getting nowhere. After a while, the driver received a call from the Riad and told us that they would arrange a guide for us. We figured the riad was doing us right, but when we returned the staff was still very adamant that the tour was just for transportation only and therefore, we were wrong. After a long 12 hour day out, the last thing we wanted to do was argue again over the situation.
The rooms are unique. The beds are comfortable. The water pressure is good. Wifi is good and available throughout the building. The location is close to one of the main streets of the Medina. You should arrange to have them meet you at the the Blue Gate to led you to the Riad to make things easier. If you do go yourself, there are signs leading you to the Riad. Just remember to look up. The entrance is now signed and numbered properly. The staff can organize tours for you. While we were there, one of the guest was scammed on a leather jacket that she brought. It was made of of vinyl. The staff helped her work with the local police locate the sales person, file a report, and get her money back.