I wish we had eaten more dinners at the Riad. There is planning involved - you must tell them that morning at the latest.
My boyfriend and I stayed at this Riad last week and we cannot tell you how lovely the experience was.
I highly recommend requesting a pick up from the airport - their driver, Ammen, will be waiting for you and will provide a lovely description of the city if you ask for it. He'll drive you as far as he can go, then a nice gentleman with a cart will walk your bags to the Riad, which is in the heart of the Medina. You'll be welcomed by a staff member (in our case it was the owners themselves, Eric and Didier) and offered a beverage. I recommend the mint tea, obviously.
From there you will be taken to your room and given a map of the city, at which point you'll realize that yes, what you read in the reviews is right. You really ARE in the heart of the Medina!
Aziz, a sweet gentleman who is the hotel manager, walked us to the main square, making sure to stop every few minutes to give us landmarks and show us how to not get lost. And it worked, we actually found it really hard to get lost after this and we purposely tried a few times. We always knew, "oh that's the way to the square."
These are just a few examples of how thoughtful and lovely this Riad is. It's clean, it's quiet, it's beautiful, it's completely worth it.
Some more recommendations - I know you'll want to explore the city but you can't beat the dinner you'll have at the Riad, which was better than anything we had in a restaurant. Raja is a real master chef. Ask for the lamb special, it takes 5-6 hours and you'll be given a tour of the ovens, which doubles as the water heater for two hammams. Definitely take the Imlil day tour. You'll be driven by Ammen, taken into the mountains on mules by Hassan and Hamid, Berber locals, and given the most amazing lunch by their families on top of a mountain. It was awe inspiring!
In all, it was the perfect trip to Marrakesh and I say you should stop thinking and book it!