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Newest reviews for Sofitel Marrakech Palais Imperial

  • Faisal
      Saudi Arabia
    September 3, 2014

    Excellent location. Marvelous building. Fantastic traditional rooms with moorish designs.

    Slow check in and check out. Weak Wi Fi.


  • Saad
    August 26, 2014

    Restaurant, swim pool, the space of the hotel.

    Dirty pond in the garden which not look after as where we were,


  • Kindah
      Saudi Arabia
    August 2, 2014

    Highly good staff


  • Tina
    July 7, 2014

    The pool and staff were very welcoming. The rooms were cozy.

    Considering it was low season, the prices were quite high and the restaurants and bar. While at the pool, the search for towels and drinks was always a challenge : the service was slow and you could never get more towels then offered. They shouldn't charge for the extra bed, regarding the age of the child.


  • Ruth
      United States of America
    June 19, 2014

    Beautiful hotel. Some excellent personnel: Younes,(plumber) Ahmed?? (Maintenance) Youssef at front door,Wiam (restaurant), Hicham(?) Concierge.

    5Sstars Price and facilities but 1-2 stars service Overcrowded and under served.Often Impossible to call operator and/or front desk, wake-up calls did not happen. Atm ran out of bills. Lousy service but Top Dollar prices poor value for price, buyer beware!!


  • Mondhir
      Saudi Arabia
    May 18, 2014

    The comfort, the cleaness. the view from my room was beautifull.

    The price is way over exagurated.


  • Anonymous
      Saudi Arabia
    May 14, 2014

    Location Pool

    Rooms need upgrade


  • Abdulla
      United Arab Emirates
    April 22, 2014

    Friendly staff, and clean room with nice view if you are facing the swimming pool. 15 minutes walk to Jama Alfana area. Free car parking.

    long walking from the room to the reception area.


  • David
      United States of America
    April 18, 2014

    quality of service luxury and comfort of the room location

    Smoking is allowed in lobby and common areas No prices for extra services written anywhere and thus no transparency in what you are getting charged (makes you quickly become very suspicious given you are in Morocco)


  • Anonymous
    April 18, 2014

    location and ambience


  • Anonymous
      United States of America
    December 3, 2013

    Locaton of hotel.

    A little on expensive side for the value of service you get..


  • Nabil
      United Kingdom
    October 11, 2013

    Room service and the cleaners were nice and polite

    People at front desk were really rude.was not value for money and it's a 5 star hotel.i was told Moroccan people don't like to see there own doing well this is why they come across with a negative attitude :( sad,and I thought we were moving forward in life.i hope not all the Sofitel hotel's in morocco are that bad.


  • Anonymous
    September 24, 2013

    very nice pool comfortable rooms very helpful concierge

    the smells of the hotel covered by cheap perfume old carpet in the room


  • Marco
      United Kingdom
    September 17, 2013


    Rooms was below any 5 star standards. Staff very kind but useless. We complained about room and services, they didnt do anything about it, so decided to leave


  • Sarah
      United Kingdom
    September 11, 2013

    The hotel was beautiful in itself with a stunning interior. It had great facilities such as two swimming pools, a luxurious spa service and great restaurants

    As the hotel was popular it became very busy which led to being ignored by staff whilst they dealt with high profile clients. Many requests were ignored such as providing a children's bed over a 4 day stay and several others.


  • Anonymous
    August 20, 2013


    Service and staff


  • Anonymous
    August 15, 2013

    The staff !


  • Sara
      New Zealand
    July 17, 2013

    The bed was So comfortable. They had English tv channels. The view (atlas) and balcony. Air con was pumping. So nice to come back to after hectic time at markets. Recommend pizza by the pool at Oasis lounge.

    Breakfast was not included, we paid for it $39 NZD each (expensive) and a let down buffet.


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