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Rue Haroun Errachid - Quartier Hivernage, Hivernage, 40 000 Marrakesh, Morocco – Show map
Excellent location – rated 9/10! (score from 264 reviews)
Rated by guests after their stay at Sofitel Marrakech Lounge and Spa.
|Junior Suite with king-size bed, view over the swimming pool and the Atlas Mountains|
|Superior Double Room||
|Junior Suite with king-size bed, view of the Atlas Mountains||
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1109 properties in Marrakesh
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263 verified reviews
They speak your language!
Sofitel Marrakech Lounge and Spa's staff speaks: French, Spanish, English, Arabic
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Outdoor Pool (all year), Grounds, Terrace
Golf Course (within 2 miles), Sauna, Fitness Center, Solarium, Spa, Massage, Hot Tub, Turkish/Steam Bath, Indoor Pool (all year), Library, Playground, Nightclub/DJ
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating, Designated Smoking Area
French, Spanish, English, Arabic
3:00 PM - 12:00 AM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 4 years stays free of charge in a crib.
The maximum number of cribs in a room is 1.
Pets are allowed on request. Charges may apply.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 264 reviews
Value for money
Show reviews from:
Sofitel Marrakech Le Palais resembles a Moorish palace and is surrounded by gardens with exotic plants and flowers.
Score from 180 reviews Very good
This luxurious hotel is a 2-minute walk from the famous Jamaâ El Fna Square. It features a Clarins Spa, a hot tub and the outdoor swimming pool is surrounded by palm trees.
Score from 553 reviews Very good
Hivernage Hotel & Spa is located just a short walk from the medina (historic quarter) and souks (markets) of Marrakech. Each room features satellite TV and free Wi-Fi internet access.
Score from 204 reviews Good
In the heart of the luxurious district of Hivernage in a 20-acre park, a 5-minute walk from the heart of old Marrakesh, Es Saadi Gardens & Resort Palace features a 32,000-ft² spa, a 29,000-ft² outdoor...
Score from 178 reviews Excellent
Great staff, ever helpful and facilities good too, just loved the breakfast sitting outside in the garden 3 outdoor pools and a great buzz around the place.....
Spa pool usage expensive.
Staff we're smiling always and helpful, the loopy was nice and Moroccan architect and style were there.
Check in should earlier than 3:00 PM
The breakfast buffet was great & the bed was very comfortable.
The Staff wasn't friendly, the carpet in the room wasn't clean.
hospitality of every single employee, food quality, facilities, welcome tea, car free service, free wifi at room...
some efforts could be made to enrich the TV contents (movies + more channels +music..) as some hotels are doing like kenzi menara palace.
Staff was nice.
Run down facilities. The mini suite had broken curtains, plumbing. Reserved a suite with atlas mountain, our suite was on the ground floor with no view whatsoever, no sunlight, we had to turn on the light all the time. Bad value !
-Parking guards who hassles you to pay them -Shower disfunctionning (Heavy noise while working, When you set it at a warm temperature few seconds later it goes very hot and burns your skin!!!) -Tables broken (cracks). I do have the pictures if you need them - too expensive for the quality of room - I asked to buy the bathroom robe, everyone is busy to indicate me where the boutique was in order to get there, when I found the boutique through a guest in the hotel the boutique was closed at 11 am!!! - It will be my last time in that hotel
The facilities for children, breakfast and bfasy amazing. The staff are great and extremely polite. overall, we enjoyed every day of our stay at Sofitel
The buffet is over priced but I can't fault the food. I also had to wait for over 2hrs for my room to be ready that's is not acceptable from a luxury hotel like Sofitel.
We loved everything about this hotel, staff were amazing! The hotel was stunning. We had a fantastic time and would highly recommend this hotel to anyone considering a stay in Marrakech. It had everything we could possibly need, and the staff couldn't do enough for you.
The breakfast was good
stinky carpet no guest allowed full service for non-arab clients
Good location and decent facilities. When engaged on the problems senior management receptive and attentive but ultimately unable to fix a poor experience despite some 'modest' efforts.
Oh dear, where to start. I'll be specific with multiple examples of poor service unexpected for a Sofitel that really ruined our stay. The smaller boutique riads offer better value/service. Given the multiple issues experienced by myself and friends - am surprised at this score. 1) Upon arrival despite booking and checking-in (!!) the newer lounge and spa we were moved through the building into the older Imperial WITHOUT our consent. The hotels adjoin each other so we didn't realise we had been moved until next day our friends described their rooms. Having unpacked and settled we chose not to move but were unhappy. 2) Despite confirming bookings for spa they did not have our appts - only after complaining did they then accommodate our original timings. 3) Despite email explicitly asking for a ladies hair appt (wash/dry/pin-up) for my partner (we had a wedding to attend) the hairdresser didn't know how to pin-up hair!! They found another hairdresser who then proceeded to do a poor job (pins fell out on way back to room). Despite listing a hairdresser on the website the hotel is clearly unable to offer a quality full service. 4) When requesting shirt pressing was told someone is coming, 20m later.. called again.. they said coming, nothing. 15m later I left the room. When eventually next day shirt was picked up was meant to be ready by 2pm shirt only returned when chased at 4pm... seriously? Am i meant to be chasing staff. There is a general 'lack-of-responsibility' culture and poor communication with the staff. Upon problems occurring no one takes responsibility or tries to fix. Only when pressured or complaining, or with escalation do things get fixed. Poor communication is also to blame.. if there is a delay/problem - then why?
Outdoor area and pool although pool was very good
Hotel rundown Not very clean rooms Bad food
The pool and public areas were lovely.
Horrifically overpriced restaurants and scruffy rooms. Lots of dark corridors on the Palace side of the hotel.
Night club fab and staff very attentive
Check in too slow
so-lounge excellent place to spend evenings. the food there was good, the staff were great. Wine list not fantastic
wine on offer
every things it is amazing hotel including staff, location and i hope you including breakfast with you package next time and many thinks to be kind with us during our stay. thanks & Regards
as i told you if include the breakfast to you packages .
spacious room. Given the cost of the room, the additional 25 euro per person charge for breakfast was excessive.
Based on the staff recommendation we took two private tours. The tour guides were more interested in taking us to shops where we were pressured into making a purchase than they telling us about what we were seeing.
Location was the only good thing
Rooms had bad smell. Staff not cooperative! Interiors were horrible.
The Sifitel has two huge outdoor pool with hundred large sofas as well as a nice gym. If you want t relax at the pool and do some sport, then the Sofitel is the best choice
1. The responsiveness and courtesy of the staff at the reception as well as at the pool bar was really poor. 2. Although 50% of the pool sofas are not used, they are covered by large red towels and are "occupied". The French guests seem to have the funny habit to come in the early morning and put the towels on the sofas and let them stay idle for 80% of the day. This is certainly not user-friendly for those guests looking for a sofa during lunchtime of in the afternoon.
the hotel does not have the quality of a 5 star hotel nor the accomodations. The staff is not well trained at all.
the swimming pools
location was average, building work going on so quiet loud. just not as good. checking into hotel was time consuming, staff did not appear to be as efficient as most hotels around the world.
Pool. Breakfast. Smell of the lobby.. Amazing.
Work in progress. Cost to entrance the hamam.
Everything - It was rubbish but nicely wrapped given the aesthetics of the hotel but utter rubbish - phone's didn't work. staff was inconsiderate and condescending at times. we actually opted for an early check out just to get out of the hotel
Food was great!
Prices for food and drink seemed like they were shamelessly gouging a captive audience...
Gym is very nice
extra charge of 25 euro to use sauna / hamam which is unheard of staff was not always as friendly as I would have expected Facilities in general not up to the usual sofitel standard.
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