The room was large, the sun loungers were comfy and one of the reception staff was helpful when my credit card wouldn't work and she let me phone my bank in the UK.
Location is good - only a short walk to the Medina and the bus stop (we came by bus from Marrakech).
I had informed the hotel that I am allergic to feathers, and yet there was feather bedding in the room when we arrived. It took a long time to get it changed, and there was no replacement for the feather mattress covers and duvets, only sheets, therefore removing all the luxury of the beds. They also left us with only one pillow each, so when we asked for another each, they brought feather ones again! None of the feather bedding was actually removed from the room, only left in the cupboard, so it still affected me.
We also had an awful lunch by the pool! We'd had the same the day before and it was lovely, but the second time the food was burnt but cold, took over 30 minutes to arrive, and the chips were soggy limp potatoes. When we complained the waiter didn't seem to care. He insisted we signed the receipt, but I added a note that I was not happy to pay the full price for the meal.
When we came to settle the bill at check-out, the amount was there in full, so I asked to see the receipts and they had torn off the portion with my comments! Awful service, incredibly cheeky, and the receptionist, Ayoub, was very rude and aggressive. It took a long time to eventually get part of the bill reduced.
The bad food meant we chose not to eat in the hotel for dinner or breakfast. It's so overpriced, there are much better and more affordable options very nearby.
There was also a terrible smell throughout parts of the hotel and outside, often when the pool pumps were turned off in the evening.
In the room, 3 lights and the hairdryer didn't work. The service received in the room varied each day - we got turn-down service only once in the 3 nights, and on the last day they didn't actually make the beds, only left our bedsheets in a pile at the end of the bed.
A friend stayed here in June this year and had a good time, so we had gone on the recommendation.