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Newest reviews for Riad Utopia Suites And Spa

  • Christine
      United Kingdom
    July 27, 2014

    I very much enjoyed our stay at the Utopia. Would highly recommend the Riad. Amine and his team went the extra mile to cater for our needs. Tired one evening wanting some non Morrocan cuisine, the staff made us homemade chips to go with our food. Excellent. Felt like home from home. Used the spa, again very good service.

    10

  • Robyn
      United States of America
    July 19, 2014

    The Riad Utopia is beautiful. The rooms are wonderful and relaxing and the staff was extremely helpful. We went in July when it is 40C/100F so the pool was wonderful and a great way to cool down after walking through the Medina all day. We really enjoyed the breakfast and we would definitely stay there again.

    I didn't get an email from the hotel about transportation from the airport until the night before we arrived. By that time I had already arranged transportation from the airport to the hotel. I really wish I would have cancelled my original reservation and had someone from the hotel pick us up because a car cannot get right in front of the location so you are dropped off in a parking lot. Before we even got out of the van our bags were in a cart and being wheeled towards our Riad. We had discussed payment- 2 Euros, but the guy with the cart had another guy follow us down the alley ways and when we got to the Riad they demanded 100D which is about 10 Euros. My husband paid him, but it was a terrible first impression of Morocco and I was freaked out the rest of that first day. On the way back to the airport we paid the 15 Euros to have someone the hotel chose take us from the door of the Riad to the station. Overall we loved the place and Morocco, but I would never let my parents stay there- I would get them a place that a car can pull up to. Plus the AC really was ineffective in the high temperatures. We are from the desert so we are used to it, but I know some of the other guests were complaining.

    8.3

  • Milton
      Belgium
    July 15, 2014

    Very clean. Good staff. Comfortable bed.

    A bit far from the city center. Difficult to find.

    8.3

  • Athya
      United Kingdom
    May 31, 2014

    Customer service was very good and helpful staff. Location quite close to main tourist places.

    Poor air conditioning facilities. Room was very hot and stuffy! Breakfast was sub standard and had to order extra breakfast.

    7.5

  • Anonymous
      Switzerland
    May 28, 2014

    Good location near to Medina, nice oriental interior, two small swimming pools, nice rooms

    Courtyard is covered and smoking permitted & encouraged with ashtrays on the tables - smoke could be smelled very intensely in the rooms. Complaints were only partially successful. It was the one and only Riad-guesthouse during three weeks in Morocco where this was an issue...

    6.3

  • Anonymous
      United Kingdom
    May 27, 2014

    It was very quiet at night Staff was nice and the room was good and clean

    The little street to arrive at the road was narrow and dark at night.

    7.5

  • Anonymous
      Ireland
    May 25, 2014

    Staff were excellent, always willing to please

    would suggest more variety for breakfast, fresh fruit and a choice of eggs should be included. Tajines disappointing.

    6.7

  • Ivan
      United States of America
    May 19, 2014

    no a/c

    8.3

  • Anonymous
      United Kingdom
    May 18, 2014

    Everything was great, we had a fantastic time and the staff were really nice.

    Their version of Air Con isn't what we are used to, but as long as you don't mind the heat then it's fine.

    10

  • Andrew
      United Kingdom
    May 1, 2014

    Good tagine, generally lovely stay, staff amazing. Enjoyed my stay immensely!

    On the first night my bed was weirdly a bit itchy. Might have been heat rash but I think bed bugs!

    8.8

  • Susan
      United Kingdom
    May 1, 2014

    Very clean - very obliging staff - organised many trips for us

    Big TVs in the rooms but none worked. Breakfast could have been more interesting - there was no fresh fruit!

    7.9

  • Leticia
      Belgium
    April 16, 2014

    The hotel team were very professional and generous to us. They did everything they could to make our stay enjoyable and safe. The riad facilities were very clean. Very nice and clean bed sheets, amazing bedroom, good breakfast.

    The location of the riad can be a problem. It is right in the middle of the medina, and the taxi does not get there. The taxi drops you off and you have to walk for about 5 minutes to get to the hotel. Some teenager boy offered to take us to the hotel (he would not carry our bags) and later requested a payment of 20 euros (at first he did not mention he was going to charge us for taking us to the hotel). We asked the hotel receptionist to help us through this negotiation and we ended up tipping him only 4 euros. After this episode we were followed by this guy and his friend, and we did not feel safe walking around the area, mainly at night. The hotel employees, in a measure to ensure our safety (as per our request), offered to walk us to the cab stand every time we needed to go out at night. I would definitely stay at this riad again, if it were at a different location.

    8.8

  • Anonymous
      Belgium
    April 11, 2014

    Isolated (bit scary in evening), overpriced, disappointed by steam bath facility: you have to reserve it, pay big extra fee, and no steam, not even warm

    3.8

  • Gary
      United Kingdom
    April 7, 2014

    Friendly Staff, Nice Clean Room,Good Location,Great ambionce close to local shops gives a nice local feel.

    8.8

  • Claire
      United Kingdom
    March 27, 2014

    The beds were very comfortable, the rooms were great. If you can i'd recommend a room upstairs as rooms downstairs were probably disturbed by people having breakfast right outside your door! The staff were very helpful and the food was great - we had dinner here one evening and the tagine was the best we had all holiday! And the TV didnt work in our room, which in my opinion is a good thing - i didnt come on holiday to watch bbc news 24.

    Breakfast was a bit lacking in imagination - bread and jam and some local pancakes... some eggs would have gone down a treat! Also, i have very sensitive skin and the sheets i think were washed in chlorinated water which irritated my skin... but i'm sure most people would be fine!

    9.6

  • Morten
      Denmark
    March 6, 2014

    The Riad has a beautifull inner courtyard. OK location

    We are travelling with young children and this place is really not geared to having children since it is a very quiet place. After staying one night we came back to our room to find our stuff removed by the staff. They said the had found a room better suited for us but it turned out that this new room was substandard to the one we had been givin the first night and in a different wing not at the beatifull center. When we challenged the decision the manager got very very rude talking down to us and all of the sudden the reason for moving us was other guests complaining. To be fair we could not - and would not - keep our children as quiet as obviously was expected. We offered to find a different hotel since this match was good for none of us but of course we were not interested in getting a much less nice room - this was OK BUT WE WOULDN'T GET A REFUND - forget it!! The arrogant manager then said that we had paid for a smaller room than we got when we arrived and we were the types who expected to get big rooms while still paying a low price. This was really unfair. We had paid for a room on booking.com and received one when we got there. We are travelling with 3 year old twins and had only paid for a double room since we bring along 2 toddler-cots. Even though we didn't use any extra bed they made us pay 25€ extra per child per night for them (it does say on their website they can do this but maybe you don't HAVE to - and it's the first time anyone has ever made us do that). Next it got really ridiculus when he also wanted us to pay full breakfastprice for both our 3 year old twins who maybe eats a bun and drinks some milk - the local staff got all embarresed now. In the end we just paid and got on with our vacation. We are very experienced travellers having visited more than 80 countries and never have we felt so unwelcome at a hotel - and this is why I had to write this review.

    5.8

  • Pat
      United Kingdom
    February 3, 2014

    Friendly and helpful staff and good location once you get the hang of finding it!!

    The room was ok but the shower looked like it could do with a good clean and most mornings the water wasn't very hot. There was a couple of dressing gowns hanging up in there that were I suppose meant to be white and fluffy - they actually looked grey and hard and very uninviting.

    6.7

  • Richard
      United Kingdom
    January 10, 2014

    The staff was fantastic it's a beautiful place to stay. Very clean friendly and would stay again

    .location is very hard to find especially at night I was lost in the streets near for a few hours but with a tour guide and help from the riad I managed to find my way back.

    8.8

  • Anonymous
      Lithuania
    December 7, 2013

    Just perfect

    9.6

  • Anonymous
      France
    December 5, 2013

    unfortunately the wifi was not working for the whole w-end.

    8.3

  • Christine
      United Kingdom
    November 4, 2013

    Good will from staff.

    Staff need more training, and more staff needed in general. Lack of privacy for the rooms on the ground floor around the swimming pool, people having breakfast in front of your bathroom windows. A lot of chattering and gossiping in the kitchen in the afternoon which spoiled the quiet atmosphere expected in a riad. Missing somebody in charge. The gerante is hardly there. Had stayed before in more traditional riad for a cheaper price and better service. Will not come back.

    5.8

  • Richard
      Puerto Rico
    November 1, 2013

    Rooms, location, space, scents, staff

    could do a little maintenance on the roof deck but still very pleasant indeed. Not easy to find if traveling by car.

    8.3

  • Nicholas
      United Kingdom
    October 20, 2013

    Good staff. I received tea and biscuits when I arrived. It was convenient for the souks and alot of Marrakech.

    It was a little hard to find. Compared to other riads it was a bit expensive. On my second night there was no hot water.

    8.8

  • Julie
      Australia
    October 16, 2013

    Beautiful modern decor and ambience Cleanliness Room size Luxurious Comfortable bed and linen Good location to souks

    Seemed to be a case of all looks and no substance. Staff need more training We were met by young guy who was lovely and tried very hard to meet our needs but needed a little more training at dealing with guests.Poor guy. I saw him take an order of iced tea from another guest. He came back to confirm order again and finally presented the guest with a pot of boiling tea and a glass of ice! Girls in kitchen created a lot of noise which was amplified in the riad courtyard. Seemed to sit around chattering and gossiping in afternoon which spoiled your chances of taking afternoon siesta. The most frustrating thing was a beautiful bathroom with huge bath but no hot water! Had stayed week before in more traditional riad for a cheaper price, better service and hot water..

    8.8

  • Susan
      United Arab Emirates
    August 17, 2013

    My room had a leak and it took two days to fix, leaving me with no hot water and a lot of hammering etc. had to shower in my friends shower next door.What would have happened if I had been on my own? They also served bread for breakfast that was as hard as a rock

    5

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