The first afternoon, we went up to the Nikki Beach on the 7th floor. We requested a couch and began ordering drinks. Coming from similar day club experiences in Vegas, Los Angeles and Miami, the service was pathetic. They brought our first bottle of Grey Goose and mixers, yet failed to bring out glasses. We had to wait 15 minutes hoping any server would see us again before we finally got tired of waiting and just went and asked for empty glasses at the bar. Throughout the rest of the day, asking for any other request took way too much time. Ice refills, food orders and any other drink order seemed to take way too long. As good as the service was everywhere else at the Fairmont resort, the service at the pool felt completely lacking and poor.
For the most part, the entire staff, service and amenities was top notch. Upon check-in, Chloe at the front desk was very helpful and polite. Our room wasn't ready yet, but she made it a point to get us situated as fast as possible. The hotel property is in a great location and the every restaurant and view feels luxurious.