The behavior of the woman of the stuff,she was trying to serve despite she did't speak english.
The behavior of the driver they are using,he had always a big smile in his mouth.
The behavior of the owner,an old not speaking english lady ,who was shouting to me in MOLDAVIAN,because i was not accepting her point of view,in the problem i''ll analyse you:i've mad an arrangment with a young guy of the stuff who is speaking poor english for a trip to Cricova,a village outskirts of Chisinau(11km) who is famous for its wines.I asked him at least twice about the price-50euros for 2 persons-& if it includes the hole trip:tranfer-entrance-guide,& he answered me yes.(No written document of the services i recieved, of course,otherwise....).In Cricova they asked us to pay 20 euros each=40,for entrance,guide & wine tasting.When we came back to the hotel she asked me if i had paid the driver 50 euros & i told her,to the young guy,this is not what we had aggreed.50 euros for transfer 11km in Moldovia,i thinng is too much & If i knew it from the beggining,i wouldn't do it.I have a long history as a traveller worldwide & i Know very well what happens.The owner started shouting in Moldovan,& i shout also to the young guy with whom i'd made the aggrement to defend myself becase,i don't want to be treated this way by such people.The same night i had an appointment for massage,they told me they bring the massager from outside & the night the owner told me that he is busy & i did't make massage.The next morning we had to check out early & go to the airport by free transfer as they say on the booking platform & we did when we arrived.I thought to give her 10-20 euros for the transfer,she started shouting again in Moldovian & she was demanding the 50 euros otherwise she would call the police!!!she was blackmailing me but we had to go to the airport & i gave her the 50 euros & she was continouing shouting!!!Then i shout also to her & i told her i gave you the money what else do you want!!