눉Summary: I have never been made to feel so unwelcome in a hotel, anywhere in the world, at the hands of a one individual, viz., the owner, who treated us and his own staff with disrespect and indifference.
No hotel room:
It was clear that the staff had given the booking.com room to a couple without a reservation, and were unprepared for our arrival with a confirmation.
We did not arrive by car, but by bicycle. We were offered an apartment at the upper end of the old quarter, far from the hotel, requiring that we lug our bags up 100+ medieval stone steps. A three-star hotel would have provided transportation to the alternative site under the circumstances. In fact, there was a road just behind the apartment, which would have made the dangerous climb unnecessary. We discovered it on our own the next day.
They showed us a brochure of the apartments, claiming that they would have cost much more than the EUR 140 that we were paying.
In fact, the apartment was not part of the inventory. All the apartments in the brochure were occupied. We were placed in an unfinished suite. The bathroom and kitchen were still being worked on. There was no hot water. There was exposed wiring for future appliances.
There was no exterior lighting for the very dangerous steps, and no lighting in the kitchen.
The apartment was not only not ready, but clearly not worth the price of the room at sea level overlooking the bay, which we had reserved.
When we went to the owner for some redress, he refused to listen to us or his hotel manager. Essentially, the called us liars. He said that we did not have to accept the room, which was not true either, because the manager had registered our passports with the police while we were still lugging our bags to the apartment, so we were stuck there.
The owner clearly had no concern for his guests or his staff. His rudeness and refusal to visit the premises or to offer a discount or other redress were actually the worst part of the experience.
눇The town itself on the Bay of Kotor