A few things did not run smoothly. Our late arrival meant that Marija could not meet us at the property herself. When we arrived, we realised that we needed the sofa to be made into a bed - but Marija's father (who met us) does not speak good English. In the end, we were able to make our request clear after Marija's father called her up to talk to us!
It was extremely hot in Kotor when we visited (over 40 degrees in the shade), and Marija kindly arranged a taxi to take us down to the bus station for the next part of our European journey. The taxi wasn't due until after 3pm, but we were already back at the apartment by 2pm because of a misunderstanding about whether we could stay in the apartment until our taxi arrived. Obviously, because of the heat, it would have been a lot more comfortable to stay inside and keep cool at this time of day - but we were locked out of the apartment and sat on the terrace (with no shade) for over an hour. We were offered a glass of cold juice by Marija's mother, which was very welcome - but it would have been even better if we could have been offered the chance to wait somewhere that was a bit cooler than the terrace!
However, Marija clearly cares about her guests, and has already contacted me to explain, and apologise for, the issues I have mentioned above. I feel confident that if we stayed at these apartments again, we would not experience any of these problems.
My advice to guests would be: make sure that you communicate any requests or wishes to Marija clearly and as soon as possible - particularly if your travel itinerary means you will be checking in or out at 'unusual' times, as ours did.
Thanks again for all your help during and after our visit, Marija! :)
Kotor itself is beautiful, and the apartment itself was very modern and pleasant (if a little small for the price). The air conditioning was very effective! The property owner, Marija, did everything she could do to help us at every stage of our visit - including arranging taxis to and from the property. It was just a shame that she couldn't be at the property to meet us because we were arriving so late (10.30pm) - we could have sorted things out a lot more quickly!