Splendid Conference & Spa Resort

totul cu excaptia primirii

Good, well designed room. Good staff.

Drinks and meals very expensive. Reception staff had a different idea of the package than that given on Booking.com

Nice location, excellent views, actual 5* environment, fresh and stylsh. Very good breakfast with wide selection of dishes.

A few glitches which are not supposed to be in the 5* hotel. Shower knobs in a few showers in the SPA were broken. I suppose the staff should be trained to check all equipment on the daily basis and fix it immediatelly. Bathrobe and towel hangers by the saunas were a few and very inconvinient, so that the guests had to hang their wet robes and towels on top of each other. It is not hygienical and guests often mix their bathrobes since they are all the same. This is strange, especially taking in account a lot of space available by the saunas entrances to allocate a lot more separated hangers. The signs in the elevators are almost impossible to read. In general, there is not enough signs to navigate within the hotel.

The facilities of the hotel are very good: there are two large swimming pools, aqua gym classes, easy access to the sandy beach and all the necessary utilities are made available.

The ladies at the front desk should be more friendly with the guests. This would make them feel a lot better.

The hotel is located nicely, and the private beach is fairly good. Rooms correspond to the ratinf of the hotel (5 stars). The reception staff are responsive and well-trained.

The house-keeping service is virtually non-existant: trash is not picked up, guests need to ask for sheets to be changed, ashtrays cleaned, floors to be washed. The pool is dirty, the sand on the beach is not cleaned (not once during my 10-day stay), the staff at the pool bar are slow, rude and not service-minded.

Very good buffet breakfast with lots of choice (although the same choice every day). Expansive clean beach -- much larger and with more space between cabannas than the other beaches. Always found a cabanna even when we didn't get to the beach until 11, although I believe the hotel was not fully booked, perhaps 2/3 or so. Beautiful pools. Nice rooms. The most important thing to understand is that while this is a 5* hotel, being in Montenegro, it's not the same 5*standard as others. It's about a 4* compared to most of Europe and less than that on service and amenities. But compared to others nearby, significantly better as in the Balkans, 4* usually equals 2* in most other places. Definately the case with one we stayed first night in Budva.

"Gym facilities" - 2 small rooms with 2 treadmills, stationary bike, very very strange corded "tech" resistance gadgets that my husband (a true gym rat, couldn't figure out and knew was potentially damaging to use). Staff is borderline surly and works the Balkan system so that rich regionals and locals who push in front of you at reception, bars etc. like a breadline are catered to first. The maid "forgot" to clean our room 2 days in a row and when she did, it became our joke to see what we'd been so gracious to receive -- a bathmat this time - hurrah! Also, value for money wasn't good. We never ate in the hotel as everything there was ridiculously overpriced. Not too many wealthy but deal-driven Americans staying there for sure

Front Desk personnel excellent--especially Danni. Good service at beach and pool.

De service was goed, het personeel vriendelijk, het eten redelijk ondanks de omvang van het hotel en de SPA prima en schoon.

понравилось все: отель чудесный, сервис великолепный, очень приветливый и внимательный персонал, отличные бассейны - таких нигде больше не видели, завтрак выше всяких похвал, даже чересчур обильный; чувствовали себя там очень комфортно и отдохнули прекрасно

Очень хороший номер, красивое оформление, хорошее оборудование, сантехника, уборка каждый день,персонал не беспокоит, прекрасный спа, бани-4 вида, массаж, разные процедуры, закрытые 3 бассейна с подогревом, очень хорошего качества продукты из Черногории-фрукты, овощи и молочные продукты. Вечером живая музыка в ресторане "Променад"с прекрасным исполнением русских и зарубежных песен и мелодий.Хорошее время отдыха-сентябрь-не жарко, море теплое, вечера чудесные, а днем 29градусов.

Отель вполне достойный, один из лучших в Черногории. Очень комфортные номера и вкусные завтраки, удобнейшее расположение, хороший пляж и потрясающая природа.

Есть небольшие нюансы, но в целом сервис на должном уровне.

было мало отдыхающих, всегда свободные зоны спа, около бассейна. удобный детский клуб с подготовленным персоналом. профессиональные услуги консьержа по перебронированию билетов. когда ребенку неожиданно потребовался доктор, отель оч оперативно бесплатно предоставил машину с водителем и отвез в хорошую клинику.

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