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Newest reviews for New West Hotel

  • Anonymous
    July 4, 2014

    Pre organised a pick up with the hotel and no one showed up


  • Claudia
    November 19, 2013

    quick early check-in


  • Max
      United Kingdom
    September 20, 2013

    The room had a lot of 'character' and was very spacious and comfortable.

    The karaoke downstair was a bit noisy, but in fairness it was bearable and it stopped and a decent time.


  • Adam
    August 28, 2013

    We have stayed in three different rooms in this hotel so far. Staff is very friendly and speaks some English which is pretty rare here. It was possible to park motorbikes in a safe locked yard behind the building. Wi-fi is really good. Clean, comfy beds. In general we're really happy to be able to stay here, there are so many things one can worry about in ub, but this hotel delivers all essentials, we only had very minor problems.

    Breakfast sausages taste terrible. When asked to organize a taxi, one one occasion the staff called a 'private' taxi which has charged us a multiple of what a regular taxi would cost. No telephones in rooms. No elevator to 4th floor rooms. There are periods with no hot water. Had to ask room to be cleaned at arrival on one occasion. Also on one occasion they forgot to serve a drink with breakfast which is technically included.


  • Narayana
      Hong Kong
    August 14, 2013

    It is in the center of the downtown

    Unfriendly staff, Dirty bath rooms with leakage, Breakfast cheaters, and no electrical fitting working (lights, TV or the AC)


  • Alexandre
    July 29, 2013

    Spacius room.

    Incompetent staff at hotel and restaurant.Bad advicies to take taxis hotel wich is 2x the normal price. Kid sick after eating at the hotel restaurant. water facilities in bad state, mini bar empty , room not cleaned, bed lights not fonctional. Reception tryed to charge me things from the mini-bar i did not consume.1rst price of poorest hotel i ever been (visited 62 countryes)


  • Sharni
    July 26, 2013

    Prior to arrival the staff were speedy and helpful when responding to emails. They organised an airport pick up and were extremely helpful during check in and check out.

    The room was outdated but still roomy and extremely comfortable. It was a bit noisy while trying to sleep at night due to loud music but I'm not sure if it was coming from the hotel or nearby.


  • Ronald
      United States of America
    July 26, 2013

    Comfortable beds, flushing toilet, WiFi in the room. The receptionist who spoke English was very friendly and helpful. Also liked having a hot water maker in the room. It was luxury after a 14-day driving tour of Gobi.

    Finding a used condom on the rug, and no hot water, although cold water showers are better than none at all!


  • Paulius
    July 24, 2013


    everything was broken in the room: tap, tv, no toilet paper. And it took 4 hours of constant complains to fix- they kept say it will be done in the minute and left. So you must be harsh on them to have something done.


  • Vappu
    July 19, 2013



  • Anonymous
    July 18, 2013

    Clean room Breakfast was adequate Restaurant was clean

    Shower was small


  • Anonymous
    July 18, 2013

    Hotel can arrange transfer from airport (we paid 25usd). On the main street that leads down to the city square - 20mins walk or so. Clean towels & bed sheets. Served our purpose for 1 night in ub. Good free wifi.

    Difficult to communicate with staff - very little English (when you could actually find someone)! Overpriced but I have heard ub hotels are pretty expensive. Rooms tired and need a bit of attention.


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