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New West Hotel
Ard Ayush Street, Peace Avenue, 5th Khoroo 10th Khoroolol Building 91, Bayangol, 210526 Ulaanbaatar – Show map
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44 properties in Ulaanbaatar
Including hotels, apartments, villas and more.
23 verified reviews
We speak your language
New West Hotel's staff speak: Russian, English
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Pool Table, Mini Golf, Massage, Library, Playground, Karaoke
Food & Drink
Restaurant, Bar, Breakfast in the Room
Free! WiFi is available in all areas and is free of charge.
Free! Free public parking is available on site (reservation is not needed).
Room Service, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Baggage Storage, Concierge Service, Private Check-in/Check-out, Laundry, Ironing Service, Shoeshine, Business Center, Fax/Photocopying, VIP Room Facilities
Newspapers, Safe, Non-smoking Rooms, Heating, Air Conditioning
From 12:00 PM
Until 1:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One additional child under 12 years stays free of charge when using existing beds.
One additional older child or adult is charged USD 25 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
New West Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 23 reviews
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Pre organised a pick up with the hotel and no one showed up
quick early check-in
The room had a lot of 'character' and was very spacious and comfortable.
The karaoke downstair was a bit noisy, but in fairness it was bearable and it stopped and a decent time.
We have stayed in three different rooms in this hotel so far. Staff is very friendly and speaks some English which is pretty rare here. It was possible to park motorbikes in a safe locked yard behind the building. Wi-fi is really good. Clean, comfy beds. In general we're really happy to be able to stay here, there are so many things one can worry about in ub, but this hotel delivers all essentials, we only had very minor problems.
Breakfast sausages taste terrible. When asked to organize a taxi, one one occasion the staff called a 'private' taxi which has charged us a multiple of what a regular taxi would cost. No telephones in rooms. No elevator to 4th floor rooms. There are periods with no hot water. Had to ask room to be cleaned at arrival on one occasion. Also on one occasion they forgot to serve a drink with breakfast which is technically included.
It is in the center of the downtown
Unfriendly staff, Dirty bath rooms with leakage, Breakfast cheaters, and no electrical fitting working (lights, TV or the AC)
Incompetent staff at hotel and restaurant.Bad advicies to take taxis hotel wich is 2x the normal price. Kid sick after eating at the hotel restaurant. water facilities in bad state, mini bar empty , room not cleaned, bed lights not fonctional. Reception tryed to charge me things from the mini-bar i did not consume.1rst price of poorest hotel i ever been (visited 62 countryes)
Prior to arrival the staff were speedy and helpful when responding to emails. They organised an airport pick up and were extremely helpful during check in and check out.
The room was outdated but still roomy and extremely comfortable. It was a bit noisy while trying to sleep at night due to loud music but I'm not sure if it was coming from the hotel or nearby.
Comfortable beds, flushing toilet, WiFi in the room. The receptionist who spoke English was very friendly and helpful. Also liked having a hot water maker in the room. It was luxury after a 14-day driving tour of Gobi.
Finding a used condom on the rug, and no hot water, although cold water showers are better than none at all!
everything was broken in the room: tap, tv, no toilet paper. And it took 4 hours of constant complains to fix- they kept say it will be done in the minute and left. So you must be harsh on them to have something done.
Clean room Breakfast was adequate Restaurant was clean
Shower was small
Hotel can arrange transfer from airport (we paid 25usd). On the main street that leads down to the city square - 20mins walk or so. Clean towels & bed sheets. Served our purpose for 1 night in ub. Good free wifi.
Difficult to communicate with staff - very little English (when you could actually find someone)! Overpriced but I have heard ub hotels are pretty expensive. Rooms tired and need a bit of attention.
The room was spacious. The food in the restaurant was good. Wifi was good. Receptionists were very professional
Despite the fact we asked for mountain view, we were facing another building with no view (and that was 3rd floor).
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