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Newest reviews for Kempinski Hotel Khan Palace

  • Robert
      United Kingdom
    September 3, 2014

    Have stayed many times and it's very consistent. Terrific staff and a terrific General Manager


  • Woon
    August 9, 2014

    Wonderful breakfast spread. Loved the fresh fruit juices. Spacious, clean and comfortable room. Warm and friendly staff.


  • Anonymous
    August 5, 2014

    The breakfast was tops! Delicious and such variety after traveling the countryside of Mongolia. The shower and bath were also a treat, warm flowing water.


  • Roberta
      United States of America
    August 3, 2014

    Free Wi-Fi. Decent breakfast.

    The size of the room plus it was very average.


  • Ray
      United States of America
    July 5, 2014

    Really nice staff. Very comfortable and big rooms. The gym was a real gym with good equipment. The breakfast was among the best I have ever had. The provide a cell phone to call them to help you get a taxi while you are out. They convert money at the real rates. The restaurant was quite good.

    The only problem was location. The places you are likely to visit are about a 30 minute walk away. Taxis are cheap, BUT the traffic is so bad that that same 30 minute walk could take 40 minutes sitting in a taxi. So, in effect, you really just have to walk.


  • Ibrokhim
    July 2, 2014

    staff service, room service

    1) bathroom: water is leaking from shower room 2) no air ventilation (fun) in 1st floor restoran and corridors, has bad smell


  • Anonymous
      United States of America
    June 18, 2014

    The staff were excellent, very attentive and spoke decent English. They worked to accommodate my needs and even whims! Also the restaurants were very good, Sakura the Japanese restaurant in particular.

    The location was farther from the airport than most city hotels, and there wasn't much in the immediate vicinity.


  • John
      New Zealand
    May 11, 2014

    Excellent staff - friendly and helpful Spacious, well-equipped rooms Free upgrade when we returned from our ger camp One of our best stays in 5 weeks of travel through Europe and Asia


  • Joshua
    May 6, 2014

    Everything was great at this hotel. Compared to my experience in Ramada Hotel in 2012, Kempinski is still superior despite being a bit older. The rooms are enormous and the staff were exceedingly helpful and friendly.

    A little far from city center but not so far that it presents a problem. To walk takes about 20-25 minutes (which might be faster than a taxi!)


  • Bradford
    April 29, 2014

    The Massages was great The amenities were well thought out The room was very clean

    The bathroom paper rolls were like cardboard, perhaps a softer product would be nicer.


  • Anonymous
      United States of America
    April 28, 2014

    Very Nice hotel. Even if it is not the newest hotel in the city it has excellent staff. I always feel welcome


  • Susan
      United Kingdom
    April 22, 2014

    Everything! The staff were exceptionally helpful. We were very impressed with the quality of service on the front desk who could not do enough for us - nothing was too much trouble. The room was 100% clean and extremely well equipped. The best hotel we have stayed in during our 6 months of travelling!

    Nothing. All perfect.


  • Mitsunori
    March 15, 2014

    staffs, room and breakfast


  • Anselme
    March 15, 2014

    This Hotel is quite luxurious and the staffs offer an excellent services and assistance.

    The Hotel has plenty on WI-FI but many times, I was not able to connect to any (I was in 5th floor) and when connect, the speed was really not at the lever of this outstanding Hotel.


  • Di
    March 4, 2014

    Broad room, nice reception, comparatively quite surrounding, reasonable service price

    Bit old, location is not closer to downtown as too traffic jam, uncomfortable bedding


  • Paul
    February 22, 2014

    Very helpful and friendly staff, they seemed to genuinely care for me. They were creative and helpful when organizing trips and where to go ine evenings. Spoke excellent english. Very good experience!


  • Juanita
      United States of America
    February 21, 2014

    Whether you coming in from abroad or - like my wife and I - are on extended stay in Ulaanbaatar (UB) and need/want a “getaway”, the Kempinski Khan Palace UB offers a luxury that is unmatched here – or elsewhere! The staff is attentive to every detail and need, anticipating many before they hit your personal trouble radar. The rooms are spacious and – being well-laid-out - providing an even greater sense of space. The bathroom facilities are well thought out and thoroughly modern, down to the European style toilet, and after a dinner in any of the three fine restaurants in the building, the morning breakfast from 730 to 1030 is – to coin a phrase – to die for! And I don’t use that term lightly. As a world traveler, I have never seen better. The same attention to detail in crafting fine jewelry is here, crafting fine hostelry. Add the value, compared to other UB hotels in this class, and you’ll stay nowhere else!

    Leaving! Whilst the free late check-out (2 hours late to avail of the full-body massage) softened the blow, we felt, after a 2 day stay, like we were leaving old friends. We will be back!


  • Chunsheng
      United States of America
    February 7, 2014

    The breakfast has much to improve in the variety of food and size of the restaurant.


  • Kang
      South Korea
    January 20, 2014

    Staff is very nice and kind.


  • Tomaž
    November 2, 2013

    Breakfast, staff is really nice and attentive. Service is excellent.

    If you need to go to the center traffic can cause you to spend some time on the road.


  • Anonymous
    August 17, 2013

    Everything was fine, the breakfast was fabulous and the staff very friendly and efficient.

    decoration of the rooms (a bit tacky) and the fact that the doors of the rooms make too much noise as they close ( one can hear people from the near by rooms every time they go in and out)


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