Best Western Hotel Sun Sun  

Ok Room, good air con,

Shower was broken, tap leaked, Wi fi did not work in room, had to go to hallway for it to work, tv didn't work

The hotel is in a bad area, it is not clean and the price for the tiny rooms is way too high

Free use of internet for executive rooms. Views

Very good location. About a 5-10 minute walk to Senosa Square, and all the colonial sites in the old town of Macau. There is also a pick-up spot at Masters Hotel (just around the block from the hotel) and this shuttle takes you to the Venetian, so it's a good way to get to the Cotai Strip!

Very old and dirty. My door didn't even close properly! The bathroom has grime and dirty everywhere. Staff were terrible - nobody could speak English!

The staff very good , the price also cheap so is a good choice for stay.

The location of the hotel.

In two week traveling this was the worst breakfast. When we arrived we were asked if we wanted to upgrade from our room since they had new finished rooms. Of course it cost us some money and of course the comparison between the room that we've booked and the new one was a big one..... Although the staff was nice there was one episode that changed our feeling...we asked for a city tour and it was told to us a certain price per hour, as soon as we asked to visit some places it was told that the price was differente. However the driver asked..why different? So in conclusion the guy from reception was trying to get more money from us....

Clean

the bed is very hard, should change to a softer bed which more comfort, would only recommend if they had a comfort bed

Good customer service.

Mineral water are too expensive!!

The hotel location is good, a mere 5~7 minutes walk to Senado Square, Ruins of St. Paul and nearby Casinos. The front desk staff are friendly to help. The room is spacious and clean except the floor carpet looks a bit old.

I liked the staff. They were friendly and helpful.

The hotel rooms and lobby is dingy, old and has a really odd smell. Its decent but its very very unattractive.

The room I have seen on booking.com was not the one provided. As soon as we arrived to the hotel, the receptionist was trying to sell the room we have booked as a Luxury Dulux Room with an extra charge of hk$ 280 per night and ofcourse I did not accept. The receptionist gave me later a standard room and that was my surprise. The room provided was so small very old, with old tv a smaller size than a Kinf bed and catastrophic bathroom. I went back and I requested another room.. Anyway they finally gave me another room for my 04 nights stay with standard quality, very old. I do not recommend at all the hotel for the rate paid around usd 70 per night. In my opinion, Best Western Should inspect the hotel.

The staff was friendly and the location was less than a 10-minute walk from the centre of Macao.

The room where I stayed needed some revamping and being cleaned properly.