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Show map Best Western Hotel Taipa Macau

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Newest reviews for Best Western Hotel Taipa Macau

  • John
      Hong Kong
    September 14, 2014

    the price the master chair and sofa! the total space

    No Wifi Unkempt appearance, like peeling wallpaper and over-worn carpets not adequate lighting at night (tiny refrigerator bulbs)

    5.8

  • Simon
      Macao
    September 12, 2014

    location

    the room

    5.4

  • Ma
      Philippines
    August 26, 2014

    Location is excellent.

    8.8

  • Anonymous
      Philippines
    July 3, 2014

    nothing

    Hotel remodeling; construction smell in room, no restaurant, pay for in room WI-FI while free in very small lobby, no cups for hot beverage...glasses only; front desk poorly trained and caused more confusion than helpful. Worst hotel you have ever recommended. Best Western should review their management contract with this facility

    2.9

  • Anonymous
      Hong Kong
    June 23, 2014

    Mould in the room. Bad smell. Not cleaned. The pool, fitness and restaurant was closed for renovation, and we got no info regarding this when we booked the room. Bad service in general. Would not recommend this hotel to anyone and will never stay there again.

    2.9

  • Mukund
      India
    June 23, 2014

    Please remove this hotel from your app as this hotel is spoiling your image. I did not expect such a lousy scene . even though it is so expensive they never bother to give a good and comfortable bed and good pillow. It's a low class hotel. Hope you understand the my worst experience here and I expect a good compensation for having gone thru this trauma.

    3.3

  • Noordiana
      Malaysia
    June 22, 2014

    The location is near to airport and easy access for public transport. Check out was fast eventhough there's a lot of customers trying to check out.

    The bed was very hard. Staff very poor in English. Poor lighting.

    4.6

  • Adrian
      Hong Kong
    June 10, 2014

    It is absolutely impossible to get a taxi from this hotel Website advertised a swimming pool when there is not one

    2.9

  • John
      Hong Kong
    June 4, 2014

    It is close to Taipa old village

    It is difficult to get to the Cotai Strip, taxis are impossible to flag down on a Saturday so you basically have to walk. Also, there is no direct shuttle bus to the Macau ferry terminal. You have to go via the Emperor Grand in downtown Macau and the staff there could not be more unhelpful when you are trying to find out where to transfer to the ferry terminal bus. If you are there to attend an event in the Cotai Strip, spend the extra money and get a hotel there or get a late ferry from Taipa terminal back to HK.

    4.2

  • Mahipalsinh
      Hong Kong
    May 27, 2014

    Rate

    The staff needs more customer centric approach. Also, their English was poor. Their understanding and sensitivity to customer needs is very low. Also, basics like room service, 24hr kitchen etc is missing.

    4.2

  • Tsui-ping
      Taiwan
    May 23, 2014

    Staff not so friendly, restaurant under renovation, wifi only in lobby available, heavy smoking smell in whole hotel

    4.2

  • Marcus
      Hong Kong
    May 20, 2014

    i didnt like anything.

    So many things. the bed was hard and uncomfortable. the aircon unstable. renovations at 8am that we were not informed of. no restaurant or swimming pool because of those renovations. swiped my credit card at check in and didnt inform me that room rate would be 100 higher for hk credit card especially after renovations. customer service very low. lobby smelt really heavy of cigarette smoke.

    3.3

  • Anonymous
      Netherlands
    May 11, 2014

    The hotel is in nice environment. Close to the casinos but also more smaller restaurants. It is easy to go the other island.

    The english of the staff -reception desk! - was very poor. The hotel did not serve breakfast. The none smoking rooms had been 'smoked' but no effort was made to clean the room. The garbage of the previous guest was still next to the bed.

    2.9

  • Chi
      Hong Kong
    May 7, 2014

    The hotel has noisy works until 6pm but we were not being informed before. My son can hardly sleep during his nap time.

    3.8

  • Dewi
      Indonesia
    March 21, 2014

    the rate and the location is oke

    the staff not very friendly

    4.6

  • Paul
      Hong Kong
    March 12, 2014

    Nothing!

    The MOLD on the walls and mainland tourists

    3.8

  • John
      Hong Kong
    March 12, 2014

    Walking distance from Taipa Village and The Venetian and other top hotels.

    The staff were unfriendly and unhelpful. The decorative state of the entire place is very poor - damp and peeling wallpaper, everywhere selling musty etc. The Booking.com confirmation said the room would have a mini bar (it did - but it was empty; not even water in it) and tea and coffee making facilities. The latter consisted of a kettle, 2 glasses and 2 Chinese tea bags. No coffee, no cups, spoons, milk, sugar etc. The safe in the room was not bolted to anything and so any thief would simply pick it up and take it away in a rucksack. The bed was definitely the hardest Ihave ever experienced (although curiously it was not as uncomfortable as I had expected). The TV was ancient and the remote controller didn't work. The curtains were dirty and couldn't easily be drawn fully. It was just a very poor hotel, badly run and staffed by people who don't care. Naturally nobody dared to ask how my stay was when I came to check out. To be fair, the room was a lot less than the 5 star places nearby but still around HK$1,000 per night without breakfast which, given how bad it was, just is not good enough value.

    3.8

  • Matthew
      Australia
    February 26, 2014

    The staff all spoke very poor English, my bed and pillow both felt as hard as a rock. The wifi in the lobby did not work for the 2 nights I was there and the staff were not helpful at all - they did not try and get it fixed. The breakfast was also below average - very simple and not worth the money I paid for it. I actually had pre-paid for 3 nights but ended up staying only 2 nights - I just had to leave this hotel!

    3.3

  • Kah
      Singapore
    February 25, 2014

    Nice location Pretty staff

    bathtub not working

    7.9

  • Melden
      Philippines
    February 24, 2014

    A cheap price in a great location.

    The matress

    6.7

  • Pradeep
      India
    February 20, 2014

    Rooms are not good. Carpets are smelling. INTERNET in lobby is very slow.

    4.2

  • Elena
      Russia
    February 17, 2014

    Hotel staff were not were helpful and frendly.

    5.8

  • Pia
      Philippines
    February 8, 2014

    good location,big bed,buffet breakfast

    there was a foul smell in the room,there was no free shuttle provided to us,no internet inside the room that we still need to go down to the lobby for wi fi.slow check in process,had a problem with them putting two authorization hold on my credit card that i had to emailed them to have it removed

    6.3

  • Esther
      Singapore
    February 2, 2014

    badly maintained room. very run down hotel rooms. not clean at all. Shall be first and last time there.

    4.2

  • Weijie
      China
    February 1, 2014

    Old facilities, but services r ok. Generally say is ok... Hotel prices r all high in Macau.

    6.7

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